Field Engineer(ing)/Trainer

Join to apply for the Field Engineer(ing)/Trainer role at Napoleon Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award‑winning products offer a best‑in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world‑wide scale. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Location Barrie, Ontario (hybrid) Reports to Assistant Manager Technical Training Key Responsibilities and Accountabilities In collaboration with the Customer Experience team, solve escalated technical issues as they relate to poor appliance performance. Understand root cause and determine if poor performance is installation‑related or design‑related (may require onsite visits). Create the process if the product requires rework to be completed in the field. Consult on a wide range of products, working with other engineers, project managers and construction professionals as needed. Recommend design improvements to performance, installation, and service. Analyse appliance and installation parameters to find inefficiencies or malfunctions. Create solutions to optimise performance and communicate those back to the team. Support the PDT development team with Field Evaluation Programs (FEP). Participate in installation and durability testing and submit detailed reports. Support North American Hearth/HVAC/Grills Sales team with large projects. Participate in pre‑build site visits. Communicate directly with the customer to understand project requirements, goals, design specifications, and operational environment, to evaluate cost, feasibility, and implementation. Oversee first install and perform regular follow‑ups to ensure builder is comfortable with installation parameters. Support training initiatives and collaborate with the Sales and Training teams to educate customers on installation "best practices". Cross‑training (Hearth, Grills, HVAC) will be required. Support the Production Engineering team as the Corporate "Installation Expert" with engineering changes and provide input necessary to improve serviceability and performance. Create all technical communication resources (bulletins, brochures, leaflets, and installation manuals) for our customers. Education and Experience University Degree or College Diploma in gas or refrigeration trade, Adult Education principles, or a related field of study, or 3‑5 years relevant work experience. 3‑5 years’ experience in either the Hearth or HVAC industry as an installer or technical specialist. G2 Gas Fitter required, 313A or 313D refrigeration required for HVAC, WETT certification preferred. Proficient with managing software solutions, MS Office, strong knowledge of Excel. Broad understanding of design, installation, and service. Practical understanding of Hearth Products. HVAC and refrigeration knowledge is an asset. Managing multiple tasks to tight deadlines. Availability to travel up to 70% of annual time. Ignite Your Career Some of our competitive benefits include: Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Tuition reimbursement Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In‑house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance Plan Napoleon Recognition Program General visits, virtual doctor visits And more The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. #J-18808-Ljbffr