JR Dispatcher

JR Dispatcher duties include but are not limited to:

Responsible for ensuring the timely and accurate completion of all dispatch-related administrative and ticketing tasks. This role plays a key part in maintaining accurate billing, efficient communication between drivers, supervisors, and management, and supporting operational excellence through attention to detail and effective follow-up.

Key Responsibilities

• Review and complete all ticketing and administrative paperwork related to dispatch activities
• Verify ticket accuracy and ensure all information is complete within predetermined timelines
• Follow up with drivers to address and resolve ticket deletions, deficiencies, or missing information
• Add additional charges to tickets as required (e.g., flush, chemical, wait time, etc.) prior to ticket completion
• Communicate any outstanding corrections or unresolved issues to Field Supervisors and the General Manager
• Maintain organized records and documentation for audit and billing purposes
• Support the dispatch and operations team with administrative follow-up as needed

Job Capabilities

• 15% Walking/Stairs

Qualifications

• Two (2) years payroll experience using an electronic accounting platform. Previous knowledge of Axon will be considered an asset
• Ability to multi-task and complete tasks within the time frame of deadlines
• Excellent verbal and written interpersonal communication skills, especially email
• Excellent problem-solving skills and listening skills
• The ability to work alone on all tasks and with others in a team atmosphere
• Computer literate and extensive knowledge of all Microsoft Office and Adobe products

Job Type: Full Time

*Schedule: Eight (8) days on six (6) days off: In the office 7 a.m. to 5 p.m., and 24 hours per day on call

Requirements: Pre hire/Post Incident/Re hire drug and alcohol testing is required

Report to: Dispatch Lead, Logistics Supervisor and Logistics Manager