Senior Lifecycle Marketing Specialist

Compensation Range (CAD) $78,699 - $83,618

Title: Senior Lifecycle Marketing Specialist

Employee Working Location: Remote (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026 , we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Lifecycle Marketing Specialist owns the design, build and optimization of the Canadian Red Cross’s always-on donor lifecycle in HubSpot. This role leads the execution of our audience-first, monthly-first fundraising strategy by designing and optimizing automated donor lifecycle journeys. This role oversees the donor experience across acquisition, conversion, retention, upgrade, and reactivation, using donor insights and behavioural data to drive revenue growth, increase retention, and maximize long-term donor value.

As the owner of lifecycle marketing, the successful candidate will ensure donor data, technology, and communication channels work together to deliver timely, personalized engagement and the right next-best action at every stage of the donor journey.
Working within the Digital Marketing portfolio and reporting to the Senior Manager, Digital Marketing, this senior-level role operates with a high degree of autonomy and collaborates across teams to drive strategic marketing initiatives and outcomes — aligning Digital, Sustainer, Stewardship, Direct Mail and Fundraising Operations around one coordinated donor experience in support of the FY28 audience-first transition and an ambitious 2030 goal.

In this role, you will :

Lead the development and execution of donor lifecycle marketing strategies, designing and optimizing personalized donor journeys across acquisition, onboarding, retention, upgrade, and reactivation. Leverage donor personas, behavioural insights, and engagement data to drive revenue growth, improve retention, and maximize long-term donor value.

Own and optimize marketing automation within HubSpot, translating strategy into scalable workflows and trigger-based campaigns. Develop, manage, and continuously improve donor journeys, including welcome, conversion, upgrade, payment recovery, retention, and re-engagement programs, while ensuring the overall health and effectiveness of the automation ecosystem.

Develop and maintain audience segmentation, lifecycle data models, and performance measurement frameworks. Partner with fundraising, digital, and technology teams to ensure seamless integration across marketing platforms and data sources, enabling accurate targeting, personalized engagement, and effective donor communications.

Monitor, analyze, and report on lifecycle marketing performance, including acquisition, conversion, retention, reactivation, upgrade, and donor value metrics. Lead testing and optimization initiatives, using data-driven insights to improve campaign effectiveness, donor engagement, and fundraising results.

Marketing Automation, Data & Performance Management

Build, manage, and optimize HubSpot automation programs, ensuring efficient, scalable donor journeys and continuous improvement of workflows and campaign performance.

Develop and execute personalized donor journeys, including onboarding, conversion, retention, upgrade, payment recovery, and reactivation campaigns, using testing and insights to improve results.

Maintain donor segmentation and data frameworks, leveraging behavioural and giving data to support targeted engagement and personalized donor experiences.

Monitor and report on lifecycle marketing KPIs, including acquisition, conversion, retention, reactivation, upgrade rates, and donor lifetime value, and support audience activation and retargeting strategies.

Collaborate with fundraising and cross-functional teams to deliver a seamless and coordinated donor experience across channels.

Provide expertise and guidance on lifecycle marketing, audience segmentation, and marketing automation best practices.

Manage external vendors and consulting partners, overseeing project delivery, performance, timelines, and stakeholder coordination.

Ensure compliance with privacy, consent, accessibility, and communication requirements while maintaining donor trust and engagement.

What we are looking for:

Minimum 6–9 years of relevant experience and a 3-y