Service Advisor

15 hours ago

vancouver, metro vancouver regional district, Canada Go Auto Full-time

Senior Automotive Service Advisor (Go Downtown Kia)

Vancouver, BC

Looking for a Service Advisor role?

Go Downtown Kia is hiring an experienced Service Advisor to join our busy Vancouver service team.

This opportunity comes available due to the upcoming retirement of a long-tenured team member, giving the right candidate the chance to step into an established desk with strong customer traffic and long-term career potential.

Why Join Go Downtown Kia?

  • Salary + Commission + Bonus
  • 3 Weeks Vacation Starting Day One
  • Up to 5 Weeks Vacation
  • Health & Dental Benefits
  • Health & Lifestyle Spending Account
  • Employee Investment Program (10% Guaranteed Return)
  • Ongoing Training & Career Development
  • Promote-From-Within Culture

What You'll Do

  • Greet customers and guide them through the service process
  • Create and manage repair orders
  • Recommend maintenance and repair services
  • Coordinate with technicians and parts departments
  • Communicate repair progress and timelinesResolve customer concerns professionally
  • Build long-term customer relationships
  • Deliver exceptional customer satisfaction

What We're Looking For

  • Previous automotive dealership Service Advisor experience
  • Strong customer service and communication skills
  • Ability to thrive in a fast-paced service environment
  • Proven ability to build trust and recommend repairs ethically
  • Strong organizational and multitasking skills
  • Commitment to customer satisfaction and team success
  • Experience with CDK, PBS, Reynolds, Tekion, or other dealership management systems is considered an asset.