Quality Assurance Manager

4 weeks ago


Toronto, Ontario, Canada Europ Assistance Canada Full time

Quality Assurance Manager

Europ Assistance Canada, part of Generali Group, is looking for a QA Manager to join our Travel Insurance and Assistance team in Canada.

We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.

The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

Reporting to the COO, we are seeking an experienced QA Manager with a strong background in quality assurance and a passion for delivering high-quality software products. The ideal candidate will lead and support internal stakeholders, drive quality strategies, and ensure adherence to best practices throughout the software development lifecycle.

The position is based in Toronto and the working environment is a mix of in-office and remote, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

  • Lead and mentor internal/external stakeholders during test campaigns for client onboardings rollouts, providing guidance and support to achieve departmental goals.
  • Develop and implement quality assurance strategies, plans, and practices to improve product quality.
  • Oversee the design and execution of test plans, test cases, and automated testing scripts.
  • Collaborate with cross-functional teams (development, product management, and operations) to ensure quality requirements are met.
  • Analyze and report on testing results, providing insights to stakeholders for performance improvement.
  • Identify and mitigate risks associated with software quality, including bugs and performance issues.
  • Drive continuous improvement initiatives, incorporating lessons learned into future projects.
  • Maintain up-to-date knowledge of industry trends, tools, and best practices in QA.

Education, Knowledge, Skills, and Abilities:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum of 7 years of experience in quality assurance
  • Experience on travel insurance or clients onboarding is a plus
  • Strong experience with manual and automated testing methodologies and tools.
  • Solid understanding of software development methodologies (Agile, Scrum, etc.).
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience with performance testing and security testing is a plus.
  • Familiarity with CI/CD processes and tools.

Work Location: Hybrid

Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at if any accommodation is required.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.



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