Manager - Customer Service and Technical Support
3 days ago
Manager - Customer Service and Technical Support Manager - Customer Service and Technical Support The manager of customer service and technical support works under the supervision of the Principal Director of Professional Services. The main tasks are to plan, manage and oversee all technical and application support activities for Commsoft’s internal and external clients. Implements the customer service and management strategy in collaboration with the other departments; Ensures quality and efficiency in the management of front line service requests through the implementation of methods and procedures, as well as optimized formal systems; In conjunction with the organization’s other departments, ensures the internal referencing process is adequate and rapid; Monitors and analyzes management indicators and makes recommendations to his or her superior; In collaboration with upper management, assesses the level of customer satisfaction and implements the necessary measures to improve it; Responds to customer queries on billing; Manages the client and supplier service contracts; Assists, and oversees his or her work team and demonstrates exemplary leadership; Supports employees in developing and updating their knowledge on Commsoft’s product range; Ensures optimal use of resources under his or her responsibility; Ensures ongoing improvement of assigned processes and the update of the process guide. $200 health and wellness allowance per year Option to finish work on Fridays at noon all year long #J-18808-Ljbffr
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Montreal (administrative region), Canada Commsoft Technologies Inc. Full timeManager - Customer Service and Technical SupportManager - Customer Service and Technical SupportThe manager of customer service and technical support works under the supervision of the Principal Director of Professional Services. The main tasks are to plan, manage and oversee all technical and application support activities for Commsoft’s internal and...
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Montreal (administrative region), Canada Acuity Insights Full timeEmpower customers through every answer, insight, and interaction.Join Acuity Insights as a Bilingual Technical Customer Support Representative supporting One45, a mature and trusted EdTech SaaS product used by medical and health science programs to run critical, high-stakes workflows across North America and internationally. One45 plays a central role in how...
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Montreal (administrative region), Canada Acuity Insights Full timeEmpower customers through every answer, insight, and interaction.Join Acuity Insights as a Bilingual Technical Customer Support Representative supporting One45, a mature and trusted EdTech SaaS product used by medical and health science programs to run critical, high-stakes workflows across North America and internationally.One45 plays a central role in how...
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Montreal (administrative region), Canada Acuity Insights Full timeEmpower customers through every answer, insight, and interaction. Join Acuity Insights as a Bilingual Technical Customer Support Representative supporting One45, a mature and trusted EdTech SaaS product used by medical and health science programs to run critical, high-stakes workflows across North America and internationally. One45 plays a central role in...
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Customer Service
3 days ago
Montreal (administrative region), Canada Commsoft Technologies Inc. Full timeA technology support firm is looking for a Manager of Customer Service and Technical Support in Montreal, Quebec. This role involves overseeing all technical and application support activities, ensuring quality service, monitoring client satisfaction, and managing contracts. Strong leadership and analytical skills are required. The position includes a health...
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Customer Service
3 days ago
Montreal (administrative region), Canada Commsoft Technologies Inc. Full timeA technology support firm is looking for a Manager of Customer Service and Technical Support in Montreal, Quebec. This role involves overseeing all technical and application support activities, ensuring quality service, monitoring client satisfaction, and managing contracts. Strong leadership and analytical skills are required. The position includes a health...
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Customer Support Team Manager
3 weeks ago
Montreal (administrative region), Canada Phorest Software Full timeAbout Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals to help us grow Phorest faster. The...
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Customer Support Team Manager
4 weeks ago
Montreal (administrative region), Canada Phorest Full timeHiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah Canada: Ontario, Quebec About Phorest Phorest powers...
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Customer Support Team Manager
4 weeks ago
Montreal (administrative region), Canada Phorest Full timeHiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: - USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah - Canada: Ontario, Quebec About Phorest Phorest...
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Customer Support Team Manager
4 weeks ago
Montreal (administrative region), Canada Phorest Full timeHiring Location This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity: USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah Canada: Ontario, Quebec About Phorest Phorest powers...
