Examinations Technical Coordinator

Job Title Examinations Technical Coordinator Job Details Job Number: J Job Title: Examinations Technical Coordinator Job Type: Continuing Full Time Department: Scheduling & Examination Services Job Category: Administrative Number of Positions: 1 Date Posted (dd/mm/yyyy): 07/01/2026 Closing Date (dd/mm/yyyy): 14/01/2026 Salary (with Salary Rate): 73,897.00 - 80,777.00/Year Employee Group: CUPE 2424 Salary Level: 8PE Hours Per Week: 35 Date Position Available: 19/01/2026 About Carleton University Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world. Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work. The university’s Strategic Integrated Plan is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values. Responsibilities Reporting to the Exam Room Officer, the incumbent is directly responsible for the software that supports both in‑person digital and online examinations. The software, CoMaS, is an in‑house application that provides video monitoring through a web interface, as well as file or network monitoring. Remote learners who may be taking an online exam will login and use the application as an e‑Proctoring tool with all of the aforementioned features. Conversely, it can also be used for in‑person digital exams, where students are allowed to use some materials (i.e., accounting tables or coding libraries), but not others. The network can also be restricted to allowing students to only start the exam from a particular classroom. CoMaS is a customizable application and detailed requirements are collected from course instructors so that the experience can be designed to meet course requirements. In addition to supporting course instructors with their course delivery, the incumbent also works with students to ensure the application works as expected on exam day, whether they are sitting in‑person at Carleton or writing virtually across the globe. This level of troubleshooting requires the individual to be familiar with a variety of operating systems, hardware, and software. A high level of troubleshooting is required on a daily basis. Examinations are a stressful occurrence for students, therefore, they must be handled with care. As there is digital monitoring involved, explaining how the application works, as well as the privacy of the information regarding who has access and how long it is retained, is important. Exceptions and alternate solutions may need to be coordinated. A large volume of data is processed, and outlined governance practices and processes must be strictly adhered to. Process and procedure, communication, validation of data submitted, and security are critical. There is no room for error. Part of this support may also entail training other examination staff or proctors on aspects of this work. For example, CoMaS can be administered live in real time or post‑processed, with a report supplied to the course instructor after the examination. Proctors are a key stakeholder in this process and need instruction on how to execute depending on the requirements. Like any software tool, maintenance is required, upgrades, and improvements as the business needs change. As this work is tied to academic integrity, being up‑to‑date on generative AI and other trends is critical. The incumbent must be able to isolate patterns in the data, analyze, and utilize tools to investigate cases or problems. This position will work closely with the developer of CoMaS regarding feature enhancement, therefore must have an advanced level of technical knowledge. Creativity and strong problem‑solving skills are required to find workable solutions. Innovative thinking to further develop existing tools or create new ones to enhance overall operation. Excellent interpersonal and communications skills are vital; the incumbent must explain/support technology and systems to a wide audience in a non‑technical manner. Qualifications Good knowledge of modern office/business practice and technology, a general knowledge of university organization and procedures, and a thorough knowledge of examination regulations and procedures. Ability to work with minimum supervision. Tact and discretion in dealing with people who find themselves in highly charged situations. Ensures site compliance with Carleton’s Occupational Health & Safety Policy, and appropriate treatment of clients in respect to their accommodation needs as documented by the Paul Menton Centre, or Equity Services. Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA). Knowledge of Human Rights Legislation and the Freedom of Information and Protection of Privacy Act. Knowledge of issues relating to students at risk. Discretion with confidential information about a student’s progression. Familiarity with Banner and academic department functions is an asset. Experience working with spreadsheets and manipulating data from various sources. Familiarity with a wide variety of productivity tools used in administering exams including Word, Excel, Notepad++, MATLAB. Understanding of the learning management system (Brightspace). Advanced understanding and experience with CoMaS for development and maintenance, technical support, network management, DNS filtering, and hybrid contexts. Advanced understanding and familiarity with Windows operating system. Familiarity with client‑embedded web server tools and enhancing the exam session experience for users through the development and management of web services. Experience with Networked Server Computing, Apache Tomcat, NAMO, AES‑256‑bit encryption, JVM, CNNs, BIND. Understanding of w3.css for UI styling and embedded web server tools for managing exam sessions. Excellent organizational skills. Strong foundation in programming languages relevant to web development, database systems, and knowledge of encryption and data security practices. Experience with machine learning and optical character recognition is an asset. Ability to work successfully in a team environment. Project management skills and familiarity with agile software development methodology. Accountability and judgment. Resourcefulness in finding potential solutions when the area or problem is new. Must be able to provide on‑call support in the event of a technical emergency outside of office hours. Education And Experience Completion of Undergraduate Honors Degree in Engineering, Computer Science or a related technology field. Three years of progressively responsible technical experience at a university or college. HR Note Equivalencies will be considered. Applicants are encouraged to provide information that may demonstrate equivalent qualifications. Applicants may be required to complete an employment test as part of the selection process. Those selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions. Health and Safety Requirements This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including setting up a safe and confidential workspace in a remote location and ensuring all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume. Seniority Level Mid‑Senior level Employment Type Other Job Function Information Technology Industry Higher Education #J-18808-Ljbffr