Business Improvement Specialist

Join to apply for the Business Improvement Specialist role at Vancouver Fraser Port Authority Detailed Job Description Overview The Vancouver Fraser Port Authority is an arm’s-length federal agency responsible for the shared stewardship of the lands and waters that make up the Port of Vancouver, Canada’s largest port. Our mandate, as outlined in the Canada Marine Act, is to enable Canada’s trade objectives on behalf of all Canadians, ensuring the safe movement of goods through the Port of Vancouver while protecting the environment and considering local communities. As an organization with a significant impact on communities and businesses across Canada, the Vancouver Fraser Port Authority is dedicated to diversity, inclusion, and sustainability. We strive to create a workplace that mirrors the richness of our community, empowering all employees to achieve their full potential. Role Purpose The Business Improvement Specialist facilitates multiple concurrent business improvement projects to reduce inefficiencies and bottlenecks across the organization, focusing on technology, business management processes and other service deliverables. The role improves process efficiency, service delivery, and employee experience through business process management, improvement facilitation, and change adoption. The Specialist leads or collaborates with partners to identify inefficiencies, conduct root cause analysis, develop business cases and implement solutions. The role provides guidance on continuous improvement methodologies and maintains visibility into process maturity and improvement opportunities. Primarily responsible for implementing small to medium-scale improvement projects, the Specialist may also support larger, complex, strategic improvements. What You Do Leads, partners on, or contributes as a team member to multiple small to medium-scale improvement projects, from initial exploration and business case development through to benefits realization. Facilitates end-to-end project delivery for business improvement projects, supporting planning, governance, risk management, and delivery of expected outcomes. Works with business owners to scope projects, define success criteria, and implement solutions that improve efficiency, service delivery, and employee experience. Facilitates meetings, workshops and working sessions to identify improvement opportunities and drive solution development (e.g., SIPOC, VOC needs analysis, value stream mapping, A3, 5 Whys, fishbone analysis, 5S, VA/NVA analysis, 8 wastes, gemba walks, kanban, decision-making modelling, visual management, DMAIC, poke-yoke). Designs and implements workflow and automation solutions using no-code or low-code tools, including developing metrics and dashboards to monitor performance. Applies process-based simulation to evaluate operational changes before implementing improvements. Supports the development and maintenance of enterprise-wide process governance, visibility, and maturity assessments. Conducts and/or facilitates process and data analysis to support decision-making, build business cases, measure improvement impact, and ensure sustainable benefits (e.g., data collection plans; KPIs, run charts or dashboards, visual management, Six Sigma analysis). Applies business process management methodologies to streamline workflows, eliminate bottlenecks, and enhance cross-departmental service delivery. Contributes to the continuous improvement of business process management and project/portfolio management methodologies, ensuring alignment with organizational priorities. Develops and refines internal frameworks, toolkits, and best practices to enhance business improvement capabilities. Supports the use of our business process management system and its process map repository by onboarding users, maintaining materials, and providing basic user support. Engages teams at all levels—from front-line employees to executives—to generate, assess, and refine improvement ideas that drive measurable business benefits. Supports change management efforts by identifying risks, shaping communication strategies, and fostering stakeholder alignment. Works closely with business units to drive adoption of new processes and improvements. Provides hands-on coaching and supports corporate training sessions, communities of practice, or workshops on business process methodologies, continuous improvement, and problem solving. Assists in developing training materials and delivering sessions to support adoption and operationalization of improvements. What You Bring A bachelor’s degree in business administration, engineering, operations management, or other acceptable field. A minimum of three (3) years of business improvement project delivery experience delivering small to medium-scale improvements in a corporate service environment. Completion of relevant business process management or project management certifications (e.g., Lean or Six Sigma Black/Lean Bronze or higher, PMP) or other applicable certifications. Demonstrated experience with BPM methodologies such as Lean, TPS, A3, Kaizen and Six Sigma. Familiarity with BPM/PM tools (e.g., Smartsheet, SAP Signavio, ARIS, IBM Blueworks). Experience using discrete event simulation packages (e.g., Simio, Simul8, FlexSim, Arena) is an asset. Proven ability to identify inefficiencies, conduct root cause analysis, and implement solutions. Strong project management, prioritization, and data-driven decision-making skills. Collaborative approach across departments with strong communication, facilitation, and stakeholder engagement skills. Strong problem-solving skills with qualitative and quantitative analysis. What We Offer Market-competitive base salaries and variable incentive plan Generous and inclusive benefits including retirement plan Hybrid work program Earned time off program Paid vacation and personal care leave Learning, development, and advancement opportunities Onsite gym with towel service in a national landmark in Vancouver’s waterfront Friendly, respectful workplace Location: Vancouver, Canada Job type: Bargaining Unit, Full-Time, Permanent, Hybrid Working environment: Normal office conditions, with occasional project visits to port sites. Note: This is Canadian-based employment; applicants must have legal entitlement to work in Canada. Background checks may be required. We are committed to employment equity and invite all qualified candidates, including women, persons with disabilities, Indigenous peoples, and visible minorities. We acknowledge the traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. For more information about our Indigenous relations and reconciliation efforts, please visit our website. #J-18808-Ljbffr