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Luxury Lifestyle Manager
1 month ago
Luxury Lifestyle Manager – Trilingual (Arabic, English & French) Toronto, Ontario, Canada CA$70,000.00-CA$90,000.00 2 weeks ago Key Responsibilities Manage member requests within agreed deadlines, providing excellent restaurant options and engaging fully with members to maximise booking conversion Promote the wider Ten business to members and take briefs or suggest services from other teams (e.g., tickets, travel, motor, home improvement) Maintain your home page to ensure tasks are completed on time and priorities are easily identifiable in your absence Support Team Leaders and the Member Satisfaction team in resolving customer care issues related to your member requests, leveraging your personal contacts with key restaurant staff where possible Confidently negotiate benefits with suppliers (e.g., restaurants, transfers) and secure bookings when members cannot do so themselves Gather member feedback from completed requests and share it via appropriate channels to maintain satisfaction and encourage repeat usage of services Maintain high standards of service and communication with members throughout the entire request journey Keep administration and research relating to members and their requests up to date in real time on the in-house knowledge management system, ensuring 100% accuracy to prevent misunderstandings Capitalise on requests that may generate commission for Ten and ensure accurate invoicing is produced Provide members with confidence that if their first-choice request cannot be fulfilled, the Lifestyle Manager, as the specialist, will offer the next best option Requirements Fluency in English, Arabic, and French is required, with excellent written and verbal communication skills Tertiary education or equivalent industry-specific training, ideally focused on tourism Strong local knowledge of news, events, and culture in the Middle East (primarily Dubai, Abu Dhabi, and Doha) and other key markets across Asia is highly preferred Experience in the travel sector is advantageous, including firsthand experience booking flights, hotels, and other travel arrangements with confidence Background in leisure-focused industries such as hospitality, customer service, concierge, or call centre environments Solid understanding of the luxury lifestyle and the expectations of affluent clients Exceptional interpersonal and verbal communication skills when engaging with members, suppliers, and clients, maintaining professionalism at all times Strong attention to detail and commitment to delivering accurate, high-quality work Effective problem-solving skills with the ability to react quickly and resourcefully Ability to work under pressure and meet tight deadlines consistently Strong online research skills with a proactive, "can-do" attitude Passionate about customer service and providing local insights and recommendations High work ethic and dedication to excellence Available on a full-time basis (40hrs per week) Shift Patterns Rotational shifts 5 days a week example either Tuesday - Saturday / or Sunday - Thursday; 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview Hybrid/Home Office Guidelines Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Benefits A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking Ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes." Job Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr
