Project Director

Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission‑critical communications to deliver future‑proof solutions. We are a device‑agnostic, integrated, multi‑technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best‑in‑class solutions that empower our customers and their customers to connect to the world of things. We are an equal‑opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business. Job Description Trilliant is seeking a Project Director who is primarily responsible for executing client‑based projects and managing engagements, working with other partners as required. The role includes managing and monitoring all project activities, ensuring commitments to the operating plan, commercial management and contractual compliance. The Project Director is responsible for ensuring sound account management practices are applied, stakeholder management of the customer in conjunction with objectives for account growth and ensuring that Trilliant is viewed as a valued and respected vendor and/or partner. This is an individual contributor role reporting to the MD of North America. Position Responsibilities Establish quarterly two‑way client feedback sessions using suggested metrics and quarter‑over‑quarter scorecard reporting Establish client meetings for progress, status, and feedback to the customer program staff and Trilliant management Develop and implement the Trilliant way of client relations and management strategy to ensure client satisfaction with product performance, network operations, and support program usefulness for meeting client expectations Building a project controls and communications plan with regular access points Establish and maintain positive long‑term client relations Be positioned as the single point of contact for technical and performance discussions Contribute to RFP responses as requested. Develop generic project draft documentation consistent with project‑specific network capability and technical performance requirements (C&I, residential, large, and small scope) Identify project interdependencies and timelines to align with goals and objectives Implementing project controls and consistent processes Makes recommendations and carries out improvements to the program to meet changing mission parameters and requirements Monitor and understand the impact of technological, legal and operational changes that affect the activities and work processes of the program Provide regular updates on project status, network performance, data analysis, new product and service applications Provide technology and process alignment among client projects and installations Recruiting, hiring, and directing a site‑specific Trilliant Project Team Position Requirements Full project lifecycle and customer engagement experience from definition, through development, QA, customer verification and transition into ‘business as usual operation. 10+ years of experience of working in large corporate environments and/with system integration businesses delivering Demonstrated experience in supporting successful projects in complex corporate environments Ability to excel in a dynamic, high‑growth environment, and have strong critical thinking skills Outstanding communications and stakeholder management skills, capable of communicating effectively to both business and technical resources Ability to write and direct the writing of clear and concise functional documentation Competency with Word, PowerPoint, SharePoint, Visio and similar business tools Experience in the Utility, Smart Grid or Energy Management field Extensive experience with IT industry standards and practices, including UML/Rational, ITIL, Prince2, ISO Experienced in managing large, distributed teams through direct and dotted line management (matrix management) Education/Certification Bachelor’s degree in computer science/electrical engineering Trilliant Values PASSIONATE ‑ We find the right solutions for customers and exceed their expectations. ACCOUNTABLE ‑ We work smart and tackle problems with urgency to get the job done. CONFIDENT ‑ We look to the future and partner with each other to deliver world‑class solutions. ENERGIZED ‑ We are excited and support the growth and direction of Trilliant. #J-18808-Ljbffr