Senior Service Designer
3 days ago
Job Description The Senior Service Designer will lead human-centered design activities across service innovation, program review, and digital transformation initiatives. This role focuses on improving citizen and employee experiences through research, co-design, service prototyping, and the development of future-state service models. Requirement/Must Have Experience with service design research and outputs. Experience working within a cross-functional product team in an Agile environment. Experience working within digital transformation initiatives. Experience Service design research and outputs. Cross-functional product team experience in an Agile environment. Responsibilities Integrate human-centered design methods into program review and digital transformation projects. Analyze and document project outcomes, including service efficiency and citizen accessibility. Analyze user and employee experiences across channels including mobile, web, social media, phone, face-to-face, and print. Identify gaps, opportunities, and solutions across the end-to-end service journey. Plan and deliver user and behavioral field research, co-design workshops, and usability testing. Develop and maintain journey maps, service blueprints, and process maps. Conduct prototype design, service prototyping, concept testing, and user story mapping. Measure, analyze, and report on service performance. Create strategy and roadmap documents and visual diagrams. Define and depict the end-to-end service journey including needs, opportunities, solutions, and performance metrics. Plan and manage the integration of design and development activities into the overall service experience. Co-design new processes and policies with program teams to support change management. Support the integration of new solutions into current service operations, including organizational and cultural impacts. Complete all required mandatory training including privacy, information management, and workplace conduct standards. Should Have Experience conducting and analyzing qualitative field research. Experience facilitating and reporting on co-design workshops with service users. Experience planning, observing, and reporting on usability testing of production or prototype systems. Experience delivering digital services in cross-functional teams using service design and prototyping. Experience working in or for the public sector. Experience supporting change management, policy, staffing, or organizational change initiatives. Experience working on projects of similar size and complexity to large service innovation or digital transformation initiatives. Skills Human-centered and service design methodologies. User research, usability testing, and service prototyping. Journey mapping, service blueprinting, and process mapping. Agile and cross-functional collaboration. Change management and service transformation. Documentation, reporting, and stakeholder communication. Qualification And Education Relevant degree or equivalent experience in design, user experience, service design, or a related field. #J-18808-Ljbffr
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Senior Service Designer
7 days ago
Edmonton, Canada Upstaff Full timeJob DescriptionSenior Service Designer – Remote (Canada) We are seeking Senior Service Designers to join a digital transformation initiative focused on creating efficient, user-centric services. You will work in cross-functional teams to review, design, and improve services using human-centred design, agile methods, and data-driven insights.Key...
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Service Designer – Senior
7 days ago
Edmonton, Canada Upstaff Full timeJob DescriptionJob Description :We are seeking a Senior Service Designer to support digital transformation and service innovation initiatives. The role focuses on applying human-centred design, agile delivery, and service design methodologies to improve end-to-end user and employee experiences across digital and non-digital service channels.The Service...
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Service Designer
4 weeks ago
Edmonton, Canada Handis Consulting Inc. Full timeRemote/Edmonton AB for potential occasional meetings Job Type Rate Apply by Status Contract- 6 months (up to 12 months extension) $87/hr Feb 08, 2025 Closed About the Role Our public sector client is seeking a Senior Service Designer, for a 6-month, full time contract, with the possibility of up to a 12-month extension. The Service Designer will be required...
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Service Designer
3 weeks ago
Edmonton, Canada Handis Consulting Inc. Full timeRemote/Edmonton AB for potential occasional meetings Job Type Rate Apply by Status Contract- 6 months (up to 12 months extension) $87/hr Feb 08, 2025 Closed About the Role Our public sector client is seeking a Senior Service Designer, for a 6-month, full time contract, with the possibility of up to a 12-month extension. The Service Designer will be required...
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Senior Service Designer
4 days ago
Edmonton, Alberta, Canada Amyantek Full timePlease send your resume at if you are interested in this 6-month contract (01/19/2026 to 06/06/2026) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.Senior Service Designer - (GOAPRDJP Work Status:Remote - The Service Designer will primarily work remotely; however, the Service Designer is expected to attend...
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Service Designer
3 weeks ago
Edmonton, Canada Pride Global Full timeOverview Global Senior Talent Acquisiton @ Pride Global Are you a skilled Service Designer passionate about human-centred design and digital transformation? We’re hiring multiple Service Designers to join innovative, cross-functional teams working on transformative digital projects that improve public services. Location: Primarily Remote (Canada-based)...
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Service Designer
3 weeks ago
Edmonton, Canada VGen Technologies LLC Full time18 hours ago Be among the first 25 applicants Direct message the job poster from VGen Technologies LLC The Service Designer will primarily work remotely; however, the Service Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta on reasonable notice from the Province. At the time of providing such notice, the Province...
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Service Designer
6 days ago
Edmonton, Alberta, Canada FiNOM Full timeCompany DescriptionFiNOM is a leading training and recruitment agency specializing in connecting exceptional IT talent with organizations across Western Canada. Operating since 2007, FiNOM delivers specialized staffing solutions and exclusive training programs tailored to meet client and candidate needs. With a commitment to innovation and excellence, their...
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Senior Service Designer
3 hours ago
Edmonton, Alberta, Canada Amyantek Full timeWE'RE HIRINGSenior Service Designer (GOAPRDJP Resources1 Year ContractWork Status:Remote - The Service Designer will primarily work remotely; however, the Service Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta on reasonable notice from the provinceWork Location: Street, Edmonton, Alberta T6H 5T6Must Have: Work...
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Senior Service Designer
3 days ago
Edmonton, Canada Cynet systems Inc Full timeA leading service design firm is looking for a Senior Service Designer in Canada to lead human-centered design initiatives aimed at enhancing citizen and employee experiences. The ideal candidate should have experience in service design research, Agile environments, and digital transformation. Responsibilities include integrating design methods into...
