Senior Technical Consultant

ERP-One Consulting is looking for a SeniorTechnical Consultant(JDEE1MSCNC),
for a full-time remote employee role located in Canada. This is a newly created position distinct from the recently posted Senior Technical Consultant role, with different responsibilities. Please review the job description carefully prior to applying.
About UsSince 2004, ERP-One has provided an industry-leading level of service and expertise to our customers through our highly skilled, employee-based organization. As consultants, we specialize in understanding our customers’ business needs and excel at aligning technical and business solutions to help them achieve their full potential.
The culture at ERP-One is built on our shared core values:
Positive & Balanced
means we choose to approach challenges and setbacks with optimism and resilience. We embrace work/life balance and do not encourage workaholics.
Caring & Genuine
is about demonstrating empathy, compassion, and concern in personal and professional relationships. It’s also about being collaborative, pitching in, and taking pride in what we do.
DoThe Right Thing
means that we adhere to a strong set of ethical principles. We are fair, honest, act with integrity, and build trusting relationships.
PursuesBetter
means that we are always striving for ongoing improvement. We seek to go beyond good enough and we are always learning and improving.
We hire, retain, reward, and recognize our teammates based on these core values, so it is important that you share these values to be a successful part of our team.
About the roleThe
Senior Technical Consultant
will serve as the primary escalation point for the managed services CNC team and will collaborate closely within internal team members and client stakeholders to design and deliver effective solutions to complex technical challenges. This role requires someone who is a self-starter, capable of working independently, and who is driven to solve issues, and improve the client experience. This is a remote role and must be based in Canada. Infrequent travel is a requirement for occasional team building and client projects.
ResponsibilitiesSenior Managed Services Support
Provide escalation support for JDEE1, World, ReportsNowDAS, and Oracle Cloud applications.
Perform deep troubleshooting at all layers of EnterpriseOne, Middleware and Operating System including root cause analysis and reviewing E1 Log Reports.
Identify customers’ recurring issues, configuration enhancements, and process optimizations.
Meet or exceed service level agreements (SLAs) through proactive monitoring, prioritization, and stakeholder communication.
Provide backfill support for package builds, scheduled maintenance, system restarts, data refreshes, ESU installs, and security & user provisioning.
Create and maintain documentation, SOPs, runbooks, and knowledge‑base articles.
Communicate clearly with clients and internal teams and support service reviews.
Provide mentoring to team members, share best practices, and contribute to a culture of continuous learning and collaboration.
Solutioning and Consulting
Partner within internal teams to assess client issues and deliver effective ERP solutions during upgrades, migrations, and implementations.
Guide clients on best practices and recommend optimal technology solutions to address complex business challenges.
Contribute to ERP-One success through sales support
Stay current on Oracle JD Edwards EnterpriseOne, Oracle Cloud, and related technologies.
Support pre‑sales efforts by assessing technical fit, defining solutions using the SEDA (Scope, Effort, Deliverables, Assumptions) framework, and ensuring smooth transition from sales to delivery.
Support technical demos, proof‑of‑concepts, training, whitepapers, and presentations on product features and enhancements.
Experience and QualificationsMust haves:
Minimum 5 years’ experience in JD Edwards as a CNC supporting client projects and providing day‑to‑day operational support.
Solid EnterpriseOne technical knowledge and experience supporting middleware layers including WebSphere, WebLogic, operating systems including Windows, iSeries, Linux/AIX/UNIX, databases including MSSQL and Oracle DB, JAS, AIS, BSSV, OVR, UDOs, BI Publisher, 21 CFR 11, LDAP & SSO technologies, E1 Development issues (Reports, Forms, BSFNs, BSSV).
Minimum 3 years’ JDE consulting experience.
Relevant post‑secondary education in computer science, information systems, technology, business, or related field.
Nice to haves:
Experience supporting E1 RTE and ADF.
Experience