Retention Manager
3 days ago
Location: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme The Opportunity We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect revenue, and elevate the overall client experience. Success in this role is measured by save rate, retention revenue, team performance, and client satisfaction. What You’ll Do Lead by example --> manage your own portfolio of at-risk clients (50% individual contributor ) Conduct high-quality save calls using a consultative, solution-driven approach Coach and mentor retention specialists on objection handling, scripts, and call strategy Monitor performance across save rate, revenue retention, and conversion metrics Partner with the SVP of Customer Solutions & Retention to refine frameworks and training Identify churn trends, share insights, and recommend solutions to improve retention Thrive in a fast-paced, target-driven, high-energy environment What You Bring Proven B2B retention experience (Telecom retention experience an asset) Strong consultative selling skills Exceptional communication and relationship-building abilities High resilience, positivity, and a passion for winning Ability to influence Business Owners, HR Managers, and senior leaders A proactive mindset and comfort working in a target-driven environment Why Us? Named one of the Best Companies to Work For (Glassdoor) – two years running Rapidly expanding global organization with strong growth in Canada Entrepreneurial, supportive culture with extensive development opportunities Inclusive, accessible workplace — accommodations available throughout the hiring process Compensation & Perks Competitive base salary + Bonus scheme Commission paid on every completed renewal Department performance bonuses 15 days paid vacation Comprehensive benefits package Endless growth opportunities If you’re driven, consultative, and eager to lead retention efforts at a global organization — we want to meet you. Apply today and elevate your sales career
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Retention Manager
1 day ago
Toronto, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme The Opportunity We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly...
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Retention Manager
3 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme The Opportunity We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly...
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Retention Manager
3 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission bonus scheme The Opportunity We're looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on "save" calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You'll directly manage...
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Retention Manager
2 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme The Opportunity We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly...
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Retention Manager
2 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme The Opportunity We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly...
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Retention & Records Manager
1 week ago
Toronto, Canada Institut Trebas Institute Full time**Position Title: Retention & Records** **Manager** **Reports to: Associate Director, Retention & Records** **Primary Purpose** Reporting to the Associate Director, Retention & Records the Retentions & Records Manager will manage the retention and records of all students at the College. The incumbent will be responsible for manage student retention...
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TEMP RETENTION MANAGER
1 day ago
Toronto, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect...
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TEMP RETENTION MANAGER
2 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect...
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TEMP RETENTION MANAGER
2 days ago
Toronto, ON, Canada The Portfolio Group Full timeLocation: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained. You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect...
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Upmarket Retention Manager
5 days ago
Toronto, Canada Yotpo Full timeIf you’re into online shopping (who isn’t these days?), chances are you’ve crossed paths with Yotpo. We’re all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. Think loyalty programs, SMS and email marketing, and reviews—it’s what we do best. Plus, we’ve got more tricks up our sleeve....
