Field Service Engineer

1 week ago

Vaughan, Canada D&V Electronics Full time

Field Service Engineer at D&V Electronics Join to apply for the Field Service Engineer role at D&V Electronics Responsibilities Ensure all Zendesk tickets are handled in a timely manner. Support customers worldwide by phone, email, team viewer, and on site. Document, maintain, and follow up on all customer inquiries, through the Tracking System database. Assist in debugging, fault finding, and root cause analysis of prototype and standard machines— including system level testing and PLC programs, in-house and at customer's site. Create training materials and train customers in the use of company products. Install and commission new equipment. Calibrate and verify testers. Perform onsite maintenance/repair of testers. Assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests). Validate and verify application performance on new and existing D&V products, as required. Process, monitor, and follow up on completion of RMAs, as assigned. Other duties as assigned by management. Education and Experience Sc. in Electrical/Mechanical Engineering. Excellent written and oral communication skills. 5+ years in a technical support role. Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems. Excellent customer service skills and relationship building. Excellent problem solving and analytical skills. Advanced knowledge of electronic circuit applications. Advanced knowledge of computers and programming. Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals. Familiarization with automotive electromechanical systems and electronics would be an asset. Willing and able to travel (drive and fly) to the USA and overseas. Valid passport and driver's license. Job Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology Industries: Motor Vehicle Manufacturing Location: Vaughan, Ontario, Canada Application We encourage life‑long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and cover letter to or fax us at . We thank all applicants for their interest; only those selected for an interview will be contacted. Salary: $60000 - $70000 per year Referrals increase your chances of interviewing at D&V Electronics by 2x. Get notified about new Field Services Engineer jobs in Vaughan, Ontario, Canada . #J-18808-Ljbffr

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