Resort Guest Services Reservations Agent
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Connect guests with Watermark Beach Resort through responsive reservations service, local knowledge, and confident communication in Osoyoos, British Columbia. Help plan memorable South Okanagan stays.
As a Reservations Agent, you handle pre-arrival processes and reservation inquiries across phone, email, and other channels. You will explain resort amenities and local attractions while managing individual, group, and owner reservations. The position combines guest service with sales-focused booking support.
Key Responsibilities:
- Respond professionally and promptly to guest email inquiries
- Handle incoming calls while following hotel security protocols
- Provide information about resort amenities and South Okanagan attractions
- Verify booking accuracy for prepared guest arrivals
- Process owner reservations under rental pool agreement rules
Requirements:
- Up-to-date knowledge of local areas and attractions
- Problem-solving and conflict-resolution skills
- Ability to work independently and within a team
- Comfort handling high call volumes
- Knowledge of Opera PMS is preferred
Apply your guest service, local-area knowledge, and booking accuracy to support reservations at Watermark Beach Resort.
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