Manager, HRBP- NORAM

Manager, HRBP – NORAM Join to apply for the Manager, HRBP – NORAM role at Cloudbeds. What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started. How You’ll Make an Impact As the Manager, HRBP you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada. In addition to serving as the HRBP for one of our global business units, you will help shape organizational effectiveness, strengthen leadership capability, guide culture and team member relations, and contribute directly to our global People strategy. You will work closely with HRBPs, People Ops, Talent Acquisition, Payroll, Workday/Systems, and senior leadership at all levels — Leads, Managers, Directors, VPs, SVPs, and C‑level executives. What You’ll Do Strategic HR Partnership Serve as the primary HRBP for GTM + Strategy, Growth, Marketing, and other global business units. Partner with leaders across multiple levels to understand business needs and align People strategies. Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. Provide strategic insights to build inclusive, high‑performing teams. Team Member Relations and Culture Manage and resolve complex team member relations with confidentiality and strong judgment. Support development conversations, performance management, corrective actions, and conflict resolution. Partner on global and regional engagement and culture initiatives. Regional Employment and Contractor Compliance Own compliance across the US and Canada, including U.S. federal, state, and local employment laws. Assist with documentation for legal matters, investigations, or claims. Help implement policy updates and guide managers on compliance requirements. Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle. People Operations & HR Systems Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes. Maintain accurate and confidential team member data in Workday. Support compensation cycles, calibrations, and workforce reporting. Partner with Business Systems to troubleshoot Workday workflows or data issues. Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning. Strengthen cross‑regional People processes and communication. Global HRBP Collaboration Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs. Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning. Strengthen cross‑regional People processes and communication. What Sets You Up for Success Bachelor’s degree or equivalent experience in HR, Business Administration, or related field. 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience. Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM‑CP) is a strong plus. Experience supporting GTM/Strategy or CS/Onboarding organizations. Strong knowledge of the U.S. and Canadian labor and employment law and compliance standards. Proven ability to coach and influence leaders at all levels. Excellent communication and relationship‑building skills across cultures and time zones. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel. Excellent organizational skills and meticulous attention to detail. Strong communication (written and verbal) and interpersonal skills, with the ability to work independently and as part of a team. Ability to handle sensitive and confidential information with discretion and a high level of integrity. Strong judgment, ownership, confidentiality, and problem‑solving. Experience working in a fast‑paced, high‑growth, remote‑first environment. Workday experience is a strong plus. Benefits Remote First, Remote Always PTO in accordance with local labor requirements 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo) Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Equal Employment Opportunity Statement Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at or via email at Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. #J-18808-Ljbffr