Solution Architect, Managed Services

Join to apply for the Solution Architect, Managed Services role at Rogers Communications . Our company was built on the dream of a pioneering entrepreneur and continues to empower businesses across Canada. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions allow businesses to operate more efficiently, reduce costs, and improve productivity and collaboration. Role Purpose The Solution Architect is responsible for designing and creating complex, customized solutions for large organizations and government agencies. They work closely with clients to understand their needs and objectives, then develop integrated solutions using Rogers' standard products and services. The SA collaborates with Account Executives and other teams to identify customer business issues, present value propositions, and ensure successful implementation. They contribute to revenue growth by meeting or exceeding defined sales targets while creating positive customer experiences. Key Accountabilities Provide pre‑sales technical advisory services to sales teams Conduct product demonstrations and presentations Analyze and understand customer requirements Design and architect solutions Collaborate with internal teams Assist with project cost and resource estimation Provide technical diagrams and documentation Interface with key decision‑makers (CIO to IT staff) of current & potential customers Understand customer business goals Build relationships of trust and act as a trusted advisor Participate in technology assessments Collaborate on roadmaps and planning Handle technical concerns and objections Design differentiated technical solutions Create customized solutions and designs Evaluate and select appropriate technologies Provide technical guidance 4‑6 customer‑facing meetings and proposal development Participate in discovery sessions and proposal presentations Develop proposals in partnership with Account Executives Advance solution specifications internally for product fulfillment Gain and maintain deep product knowledge Required Skills and Experience Bachelor's degree in Engineering, IT, Computer Science, or related field Understanding and design of APNs Knowledge of configuring associated technical parameters such as IP type (IPv4, IPv6), BGP, and DNS server settings 5+ years of progressive experience in solution architecture or related roles Strong technical background in enterprise IT infrastructure, cloud computing, and networking Proficiency in architectural frameworks and methodologies Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Knowledge of security best practices and data integration Excellent communication and presentation skills Ability to work in a fast‑paced, changing environment Working Conditions Travel to customer offices required Ability to work from Rogers offices 3‑5 days per week Full‑time position; day shift Travel requirements up to 25% Background checks required: Canadian criminal record check, credit check, and driver’s abstract To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. All candidates are considered for employment in accordance with Rogers' diversity and inclusion policy. Please contact recruiters for more information on accommodations. #J-18808-Ljbffr