Front Desk Customer Service Associate
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Deliver exceptional customer service at Planet Fitness in Nanaimo, BC, using strong communication and problem-solving skills during morning shifts. This part-time position welcomes members and supports their club experience.
As a Front Desk Associate, you will balance multiple responsibilities while promoting positive customer satisfaction and loyalty. You will provide telephone service, answer questions about procedures and policies, and communicate product benefits and special promotions. The role also includes payment handling, club cleanliness, and resolving customer concerns.
Key Responsibilities:
- Welcome and exit members professionally with friendly hellos and goodbyes
- Answer telephone calls promptly with complete, accurate information
- Resolve customer concerns using communication and problem-solving skills
- Accept payments, provide change, and issue receipts
- Maintain club cleanliness for up to 50% of shifts
Requirements:
- High School Diploma or equivalent
- At least six months of face-to-face retail customer service experience
- Must be at least 18 years old
- Ability to manage multiple responsibilities independently
- Flexible availability for weekday or weekend hours
Bring accurate payment handling, friendly communication, and customer service skills to Planet Fitness members in Nanaimo, British Columbia.
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