Senior Manager, Morale and Welfare Operations

WHO WE ARE CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
THE ROLE Imagine the excitement and ability to show off your incredible skills in a deployed environment (overseas) for six months managing morale and welfare operations for the Canadian Armed Forces (CAF) and partner nations from across the world
The Senior Manager oversees the planning, coordinating, managing and control of the operations and delivery programs including physical fitness, sports, recreation, home leave travel programs (HLTA), barbering, accounting, retail operations and, special events for deployed operations. You ensure programs delivered are relevant to the enhancement of operational performance. You advise the Commanding Officer/ senior military officer on programs and policies, and provide guidance and direction to team members on the delivery of services. You also ensure the well-being of your entire morale and welfare team.
The Senior Manager will utilize their previous managerial experience, coupled with excellent interpersonal and customer service skills to provide the highest level of service to Canadian and/or partner nation clientele. Interaction and briefings with local and outlying (based on mission location) military senior level Chains of Command are vital to the success, and delivery of consistent mission-critical programs, services and information.
The Senior Manager also plays an important role in enhancing the morale of CAF members by providing direct customer service to Canada and its partner nations in a deployed setting, underpinned by a high level of customer service, while receiving support from Headquarters.
In addition, The Senior Manager assists with recreational activities and events. Keeping the military energized ensures they are mentally and physically ready to sustain the difficulties of military operations, and live healthy balanced lives.
This is an exciting and rewarding opportunity that does not come along often
QUALIFICATIONS NEEDED Education, Certifications and Licenses
College diploma or certificate in Business Administration, Commerce, Physical Education or Recreation
Canadian citizenship
Must have a valid Canadian passport
Possess a valid Canadian driver’s license
Experience
In planning, managing, and evaluating the operations and delivery of physical fitness, sports, Home Leave Travel, recreation programs, retail operations, special events and rest and recreation activities
In providing advice and guidance
In project management
In planning, organizing, managing, and evaluation the operations and delivery of travel programs
In applying policies, procedures, regulations, and applicable legislation
In preparing and administering tournaments, sporting and recreation events
In managing facilities
In retail practices
In budget administration
In personnel administration
In business planning
In working in a deployment environment, an asset
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
LANGUAGE REQUIREMENTS English Essential / French Essential / Bilingual an asset
Reading: Advanced
Writing: Functional
Oral: Advanced
BENEFITS AVAILABLE AND QUESTION AND ANSWER SESSION BENEFITS AVAILABLE
Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.
Monthly tax-free allowances in addition to your salary (Allowance rates are based on mission/location).
Possibility of Home Leave Travel Allowance (Paid leave dependent on 6-month deployment).
Accommodations and meals provided for duration of deployment.
DEPLOYMENT SUPPORT RECRUITMENT - QUESTION & ANSWER SESSION
Join us:
May 29, 2024 at 7:00 PM EDT English 30, 2024 at 7:00 PM EDT French questions before applying?
This webinar will provide an overview of the job positions with Deployment Support, living conditions while deployed, challenges of deploying, locations of deployment, perks of the job, and the application process. You will have a chance to hear from people that have deployed previously and what a rewarding experience it was.
After the overview, there will be an opportunity to post questions to the CFMWS - PSP Deployment Support team.
Learn more about deployment support: INFORMATION The successful candidates will be invited to participate in a multi-day paid training and selection session scheduled for September 20 to 29 where you will learn more in-depth about the day-to-day expectations, technical work-related training, as well as a basic understanding of military practices and procedures. This will give you an opportunity to learn more about our organization as well as interact with like-minded people that may be deploying with you. Your completion of the training session will be valid for 2 years.
Conditions of Employment:
Completion of a health, dental and psychosocial assessment;
A successful candidate would complete a background check. Internals must maintain their Enhanced Reliability status;
Current CPR and Basic First Aid qualifications;
Willingness to work a non-conventional workweek (e.g. 56hrs per week/weekends);
Position requires walking, heavy lifting, carrying, pulling and/or pushing (i.e. 50 lbs/ 23 kg or more);
Accommodations: restricted to shared living quarters on camp, privacy is limited.
In order to be considered for deployment, internal employees of CFMWS must include:
Resume
Cover Letter indicating the reason why they want to deploy
A letter or email of support from their Senior Manager (or equivalent). This letter is to include supporting the attendance of training and a future deployment.
External Candidates must include:
Resume
Cover Letter indicating the reason why they want to deploy.
Failure to complete this selection criteria will result in your application being refused.
START DATE AND LOCATION Deployment start dates may take place within the next 2 years.
Deployment contracts are 6 month terms. Salary will be half of the posted annual salary.
Accepting applications from across Canada as positions are for the deployed location listed below.
This job opportunity expires at 11:59 PM AST
THE LOCATION
Latvia:
Operation (Op) REASSURANCE refers to the military activities undertaken by CAF to support North Atlantic Treaty Organization (NATO) assurance and deterrence measures in Central and Eastern Europe. The CAF lead and participate in international exercises and are in Latvia as part of NATO, aimed at capacity building with partner nations and Latvia. The local currency is Euro (€) and official language is Latvian (Unofficial: Russian). Weather is comparable to Western Canada, warm summers with extended daylight (peak avg 22˚C), and cold rainy winters with limited daylight (low avg 1˚C). Wi-Fi is available on the base.
DEPLOYMENT SUPPORT
CFMWS has been delivering morale and welfare programs to deployed CAF members since 2000 in the area of fitness, sports and recreation. We also assist with other amenities and support including travel assistance, messes, retail and barber services to make time away on deployment easier for CAF members.
INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.

---