Food Service Supervisor

Food Service Supervisor/Shift Manager

A&W – Victoria, BC
Island Burgers Inc.
Location: 105/ Cadboro Bay Rd, Victoria, BC

A&W in Victoria is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role . This opportunity is well suited to individuals who value responsibility, take pride in their work, and are looking for long‑term, stable employment that offers career growth opportunities with a respected Canadian brand.

Position Details

• Wage: $21.00 per hour
• Hours: 32-40 hours per week
• Positions Available: 1
• Employment Type: Full-time, Permanent
• Language: English
• Start Date: As soon as possible

What We Offer

• Consistent, year‑round employment
• A respectful, people‑centred workplace
• Opportunities for growth, increased responsibility and career advancement
• We recognize that employees have commitments outside of work, and we strive to offer flexible scheduling where operationally possible.
• Optional, employee‑contributed Medical and Dental Benefits (single or family), including:
  • Pharmaceuticals and Hospital Care
  • Paramedical Services and Medical Equipment
  • Vision Care and Travel Coverage
  • Basic and Optional Life Insurance
• Optional, employee‑contributed Group RRSP

About Us

The McMurray Group owns and operates A&W Restaurants throughout Western Canada. We are committed to building strongworkplaces where people stay and build their careers through open communication, mutual respect, and recognition of a job well done. Our supervisors play a key role in creating professional, well‑run restaurants.

Role Overview

As a Food Service Supervisor/Shift Manager , you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational decisions, and ensure food quality, safety, cleanliness, and customer service meet A&W standards.

This is a hands‑on leadership role for individuals who are comfortable taking ownership of their shift and supporting both people and performance.

Key Responsibilities

Leadership & Operations

• Supervise and coordinate staff activities during assigned shifts
• Assign stations, manage breaks, and ensure proper staffing levels
• Open and/or close the restaurant, including safe and cash‑handling procedures
• Address operational, staff, or guest concerns professionally and calmly
• Support training, coaching, and onboarding of new employees
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Complete shift documentation and required records accurately

Inventory & Cash Control

• Assist with inventory counts and monitoring waste and usage
• Follow established cash‑handling and loss‑prevention procedures
• Support basic food and labour cost control
• Assist with routine administrative and reporting tasks

Customer Experience

• Maintain a clean, organized, and welcoming restaurant environment
• Ensure guests receive prompt, friendly, and consistent service
• Handle guest concerns using A&W service recovery standards
• Ensure team appearance and conduct meet A&W brand expectations

Qualifications & Experience

• Completion of secondary school or equivalent
• Minimum 3 years of experience in food service
• Previous lead, senior crew, or supervisory experience preferred
• FOODSAFE Level 1 required (Level 2 considered an asset)
• Strong communication and organizational skills
• Dependable, mature, and comfortable working independently