Sr. Security Consultant

Sr. Security Consultant - SIEM Technologies 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Sr. Security Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence. The Sr Consultant will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Sentinel and Defender, and act as a subject matter expert. In addition, the Sr Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation. The Sr Consultant acts as a primary technical owner on the assigned accounts. This role requires strong hands‑on proven working experience on various SIEM technologies, including deployment, management, customization, and optimization of SIEM. What you will do: Deploy, tune and optimize MS Sentinel and Defender platforms. Perform new customer onboarding. Act as a Subject Matter Expert for MS Sentinel and MS Defender. Act as an escalation point for SOC analysts and assigned customers for complex technical questions. Handle technical account management responsibilities for assigned customers. Conduct weekly, monthly and quarterly service review calls with assigned customers. Perform Quality Assurance reviews. Mentor team with technical advice and support. Recommend and implement process improvements to drive efficiencies, reduce average time to troubleshoot, and reduce false‑positive alerts. Embodies Trusted Advisor techniques to build client trust and influence loyalty. Run Great Meetings, differentiating services per MSS positioning. Help improve the business, proactively engage when service is inconsistent or risk is identified. Identify and manage out‑of‑scope requirements and facilitate resolution. Perform on‑call duties as per agreed schedule. Services Improvement and Enhancement (35% job weight) Develop and improve Standard Operating Procedures (SOPs) and knowledge base articles. Create methodologies, strategies, process documentation and templates suitable for use by other consultants, specialists and analysts. Develop new and tune existing use cases. Execute identified recommendations to improve client security posture. Conduct technical, procedural and incident‑handling knowledge transfer training sessions. Develop reports and presentations, both internal and external. Contribute to the development of service definition and content packs. Recommend ways to improve workflows and drive automation, creating efficiencies. Identify out‑of‑scope requirements and bring to manager’s attention. Professional Development (15% job weight) Participate in assigned self‑paced training. Attend training sessions or shadowing activities, and obtain industry‑related certifications as determined by manager. What we expect of you: Degree or three‑year diploma in Engineering, Computer Science, or a Technology related field plus five years of Security Support experience in a client‑focused environment or security operations center. Or nine years of total IT experience, including five years of Security Support in a client‑focused environment or security operations center. At least two advanced or expert level certifications in Managed Security Services, including but not limited to: CCIE Security, Palo Alto PCNSE, Cortex XDR‑PMXc, IBM QRadar Security Administrator, SANS GCIA, GCIH, Splunk, CrowdStrike Falcon CCCS, CCFH, CCFA, CCIS, Exabeam Advanced or Principal Implementation Engineer, Microsoft SC‑200, SC‑100. Strong hands‑on experience with SIEM technologies. Available for 7‑day/24‑hour managed services with shifts, weekends, holidays, overtime, and on‑call duties. Excellent prioritization and time‑management skills. Experience designing, implementing, and supporting IT infrastructure and information systems at enterprise level. Experience troubleshooting complex configuration hardware, software and services. Ability to present ideas and solutions to clients with adaptable presentation style. Ability to establish positive working relationships and perform critical work in a consulting environment. Proven ability to select solutions that meet technical requirements and recommend targeted objectives. Clear, concise, engaging communication and presentation skills. Collaborative problem‑solving approach and mentorship ability. Ability to work independently and step into leadership roles. Consistently achieve high levels of customer satisfaction. Microsoft Sentinel experience is a plus; other SIEM like QRadar, Splunk, Exabeam, Sumo Logic are assets. Microsoft SC‑200, SC‑100 certifications are a plus. Pay range: $92,000 - $128,800, depending on experience and skill set. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. #J-18808-Ljbffr