Wireless Sales Supervisor
2 days ago
Join to apply for the Wireless Sales Supervisor role at Staples Canada . Who we are As the Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for curious, approachable, and passionate individuals who enjoy finding solutions. Job Description You will serve as a champion of the customer experience in the wireless department, helping consumers and business customers achieve their goals through expert knowledge of wireless technology and a passion for sales. Some Of What You Will Do Partner with management to identify and achieve short- and long-term goals for the wireless department. Ensure the team understands the connection between store financial success and the wireless department. Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets. Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk. Effectively resolve customer concerns and escalates to management when appropriate. Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable. Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities. Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals. Provide management with relevant sales information. Participate in the recruitment, hiring and onboarding processes within the department. Be accountable for training and coaching associates in all aspects of sales and customer engagement. Understand and adhere to all asset protection and privacy policies, and coach others to do so as well. Qualifications Completion of post‑secondary education is preferred. 2+ years of Wireless Sales experience. 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred. Ability to resolve client concerns in a diplomatic manner. Ability to plan, organize and prioritize efficiently to handle daily responsibilities. Capacity to work independently and seek out assistance as required. Benefits Associate discount. Health and Dental benefits. RRSP/DPSP. Performance bonuses. Learning & Development programs. And more. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Retail Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. #J-18808-Ljbffr
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Wireless Sales Supervisor
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