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Operations Manager

3 months ago

Montreal, Canada Swoon Full time

Job Description Summary:


The Operations Manager position is a 16-month remote contract, for a candidate local to Quebec.


Responsibilities:


Supply Operations:

  • Optimize operations to reduce onboarding SLA, improve operational rigor, and enhance accountability between Market Managers and ACC.
  • Adopt a data-driven approach to operations workflows and systems enhancements.
  • Drive weekly reporting on new active listings, onboarding SLA, churn, and reactivations. Identify opportunities to combine supply and quality reporting for Luxe leadership.
  • Collaborate with Host Communications to deliver campaigns ensuring the accuracy of host listings.


Tooling:

  • - Work with Scaled Ops on dedicated tooling intake and roll-outs. Document product changes and progress, update processes, and develop training materials.
  • - Design and implement change management strategies for smooth adoption of new processes and tools across Luxe Host Operations.
  • - Build strong relationships with cross-functional partners across Market Managers, Product, Tooling, BizTech, and ACC.


Must-Have Qualifications:

  • - 5+ years of operations management experience, focusing on supply processing best practices and methodologies.
  • - Extraordinary project management skills and experience leading complex, global programs and processes.
  • - Deep knowledge of collaborative project management tools, processes, and CRM systems (e.g., Salesforce, G Suite).
  • - Excellent communication (written & verbal) and interpersonal skills with strong executive presence.
  • - Skilled in packaging and presenting complex analysis and recommendations clearly (Google Slides, Google Sheets, SQL).
  • - Ability to apply systems thinking to problem-solving.
  • - Experience building data interfaces in Salesforce and/or Airtable.
  • - Background in enablement functions like training and change management.


Nice-to-Have:

  • - Experience working in a high-growth, early-stage environment.
  • - BA/BS degree.