Workflow Training and Change Management Specialist

Who we are

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome barriers to timely healthcare services.

Join us as we change healthcare for the better.

By replacing paper forms with digital tools, Ocean helps patients and providers connect, share health information, update patient records, book appointments, communicate securely, and improve access to care.

Reporting to the Vice President, Client Experience, we are hiring a Workflow Training and Change Management Specialist to help provincial programs and healthcare organizations successfully adopt OceanMD. As our new Workflow Training and Change Management Specialist, you will sit at the intersection of digital health, technology, training, workflow enablement, and change management. You will work directly with provincial program teams and partners on digital health rollouts that are changing how healthcare is delivered, helping them prepare for change, develop practical training, and translate new technology into workflows that operate in practice.

This is more than a training role. You will become deeply immersed in OceanMD and its purpose, building hands‑on expertise in the platform and electronic referral workflows. You will test the technology, investigate how it works, solve problems, and turn what you learn into practical guidance that helps healthcare teams adopt new ways of working with confidence.

Your initial focus will be Ontario, with opportunities to support other provincial programs as OceanMD’s reach grows. You will work with diverse healthcare audiences and provincial partners, gain exposure to senior government stakeholders, and play a direct role in digital health rollouts that are helping transform healthcare across Canada.

This is a full‑time hybrid role based in Toronto, with an expectation of working in the office two to three days per week and requires flexibility to work outside of typical office hours to meet the demands of our clients’ time zones.

What’s in it for you

Impact. You will transform healthcare through digital health rollouts, contributing to some of the most significant digital health initiatives underway across Canada. You will be helping provincial programs and healthcare teams adopt technology to evolve and change how care is delivered. This is an opportunity to work with provincial partners and potentially engage with senior government leaders as programs evolve.

Grow your expertise at the centre of health technology and change. You will work where training, technology and change come together. You will develop a deep understanding of client needs, explore how technology works in practice, advise on change management approaches, and build training and support onboarding. This is a chance to witness and experience how your work helps people move from understanding a new technology to using it confidently in their day‑to‑day workflows.

Influence. You will develop deep knowledge of OceanMD, electronic referral workflows, and the needs of different healthcare audiences while collaborating across program services, education and enablement, product, and support teams. As OceanMD’s provincial footprint grows, you will have opportunities to contribute across programs, clients, and evolving priorities.

How you will make an impact

• Understand the program and the change. You will work within provincial pods alongside program teams and partners to understand client needs, implementation priorities, adoption challenges, and the support required for successful rollout. You will use those insights to shape practical training and change approaches.
• Become an OceanMD workflow expert. You will quickly develop a hands‑on understanding of OceanMD and how clients use the platform in practice, with a focus on electronic referrals. You will actively test workflows, investigate how the product behaves, and build the product knowledge required to answer questions and provide practical guidance.
• Support adoption through change management. You will consult with program teams on change management strategies and approaches, helping them plan and carry out activities that support people through new ways of working. You will identify barriers to adoption and help translate change plans into practical actions.
• Train, present and facilitate. You will create and deliver engaging training for healthcare teams, program partners, and other audiences. You will facilitate discussions, demonstrate OceanMD, respond confidently to questions, and adapt your approach to the audience in front of you. You will be comfortable presenting from a plan while also th