Hybrid Insurance Service Agent Role
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At CAA Insurance, we are looking for motivated individuals to fill the Insurance Service Agent position. Ideal candidates will have a solid customer service background, ready to answer policy inquiries and support clients through various interactions. Training for licenses will be offered to ensure readiness for comprehensive service delivery.
Key Responsibilities:
• Manage inbound calls about policy inquiries and changes
• Issue technical support communications to clients
• Contribute to departmental reporting efforts
• Support ongoing projects and departmental initiatives
• Meet key service metrics including call resolution rates
Requirements:
• Post-secondary degree preferred
• 1-3 years of outstanding customer service
• Experience in a call center is a plus
• Commitment to obtaining OTL licensing
• Excellent verbal and written communication skills
Support CAA Insurance's vision of customer excellence in the hybrid Service Agent role.
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