Reservation Agent

Location:2538 Barnet Hwy, Coquitlam, British Columbia V3H 1W3 CanadaU-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.U-Haul Offers:Paid holidays, vacation, and sick days, if eligibleCareer stabilityGym Reimbursement Program, if eligibleOpportunities for advancementValuable on-the-job trainingComplete Benefit Plan, if eligibleRRSP payroll deduction planDeferred profit-sharing plan, if eligibleYou Matter Program (EAP)Mindset App ProgramWellness ProgramsDiscounts on Apple products, Dell computers, hotels, and moreReservation Manager Agent Responsibilities:Assist with calls from and to customers.Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers'' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.Assist with the Companyu2019s U-Box portable storage product.Minimum Qualifications:High school diploma or equivalentWorking knowledge of office equipment such as multiline phones, phone etiquette, Word and emailProficient in customer service, time management and multitaskingU-Haul Holding Company, and its family of companies including U-Haul International, Inc. (u201cU-Haulu201d), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.