Director of Operations

4 weeks ago

Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provide a return on investment.

CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES

Managing Profitability

  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
  • Analyzes service issues and identifies trends.
  • Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals.
  • Works with the hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

  • Monitors hotel operations sales performance against budget.
  • Reviews reports and financial statements to determine hotel operations performance against budget.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

  • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
  • Develops systems to enable employees to understand guest satisfaction results.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

  • Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  • Ensures employees are treated fairly and equitably.
  • Ensures that regular, ongoing communication is happening in Operations pre-shift briefings, staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

The salary range for this position is to annually.

#J-18808-Ljbffr

  • Director of Operations

    3 weeks ago

    Whistler Resort Municipality, Canada Marriott Full time

    Marriott Director of Operations Whistler , British Columbia Apply Now Job Category Rooms & Guest Services Operations Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada Schedule Full-Time Located Remotely? N Relocation? N Position Type Management

  • Director of Operations

    1 week ago

    Whistler Resort Municipality, Canada Marriott Full time

    Marriott Director of Operations Whistler , British Columbia Apply Now Job Category Rooms & Guest Services Operations Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada Schedule Full-Time Located Remotely? N Relocation? N Position Type Management

  • Director of Operations

    1 week ago

    Whistler Resort Municipality, Canada Marriott International, Inc. Full time

    Job Number 24078780Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Functions as the strategic business leade

  • Director of Operations

    1 week ago

    Whistler Resort Municipality, Canada Marriott International, Inc. Full time

    Job Number 24078780Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Functions as the strategic business leade

  • Senior Rooms Operations Manager

    3 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    3 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    3 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Senior Rooms Operations Manager

    3 weeks ago

    Whistler Resort Municipality, Canada Delta Hotels & Resorts Full time

    JOB SUMMARY Manages the execution of all operations in the rooms area departments (Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting...

  • Lead Climbing Arborist

    3 weeks ago

    Whistler Resort Municipality, Canada International Society of Arboriculture Full time

    Location: Whistler, BCSalary: $40-$45/hrGaribaldi Tree & Landscape is seeking an experienced climbing arborist to join our fun and knowledgeable crew. We'rea well-established tree company with nearly three decades in business servicing Whistler, Pemberton and the surrounding areas.We offer tree removal, tree trimming and pruning, hedge trimming, tree stump...

  • Lead Climbing Arborist

    3 weeks ago

    Whistler Resort Municipality, Canada International Society of Arboriculture Full time

    Location: Whistler, BCSalary: $40-$45/hrGaribaldi Tree & Landscape is seeking an experienced climbing arborist to join our fun and knowledgeable crew. We'rea well-established tree company with nearly three decades in business servicing Whistler, Pemberton and the surrounding areas.We offer tree removal, tree trimming and pruning, hedge trimming, tree stump...

  • Lead Climbing Arborist

    3 weeks ago

    Whistler Resort Municipality, Canada International Society of Arboriculture Full time

    Location: Whistler, BCSalary: $40-$45/hrGaribaldi Tree & Landscape is seeking an experienced climbing arborist to join our fun and knowledgeable crew. We'rea well-established tree company with nearly three decades in business servicing Whistler, Pemberton and the surrounding areas.We offer tree removal, tree trimming and pruning, hedge trimming, tree stump...

  • Lead Climbing Arborist

    1 week ago

    Whistler Resort Municipality, Canada International Society of Arboriculture Full time

    Location: Whistler, BCSalary: $40-$45/hrGaribaldi Tree & Landscape is seeking an experienced climbing arborist to join our fun and knowledgeable crew. We'rea well-established tree company with nearly three decades in business servicing Whistler, Pemberton and the surrounding areas.We offer tree removal, tree trimming and pruning, hedge trimming, tree stump...

  • Lead Climbing Arborist

    1 week ago

    Whistler Resort Municipality, Canada International Society of Arboriculture Full time

    Location: Whistler, BCSalary: $40-$45/hrGaribaldi Tree & Landscape is seeking an experienced climbing arborist to join our fun and knowledgeable crew. We'rea well-established tree company with nearly three decades in business servicing Whistler, Pemberton and the surrounding areas.We offer tree removal, tree trimming and pruning, hedge trimming, tree stump...

  • Director of Operations

    1 month ago

    Whistler, British Columbia, Canada Delta Whistler Village Suites Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front...

  • Director of Operations

    1 week ago

    Whistler, British Columbia, Canada Delta Whistler Village Suites Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryFunctions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front...

  • Manager, Operations

    2 hours ago

    Whistler, Canada TAG Adventure Tours Ltd Full time

    **_Seasonal, Full Time, Salaried Role_** **Summary**: Reporting to the Director of Operations of the Adventure Group, the Operations Manager (OM) is responsible for all aspects of Wedge Rafting’s delivery. The OM is expected to contribute to the leadership team, working with peers and staff to lead the operational delivery aligned to the strategic vision...

  • Venue Operations Manager

    3 hours ago

    Whistler, Canada Encore Global Full time

    **Position Overview**: Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event...

  • Restaurant Director

    1 month ago

    Whistler, Canada Toptable Group Full time

    Position:  Restaurant Director, Araxi Location:  Whistler, British Columbia The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Chef James Walt’s seasonally focused menus celebrate the...

  • Restaurant Director

    1 week ago

    Whistler, Canada Toptable Group Full time

    Position:  Restaurant Director, Araxi Location:  Whistler, British Columbia The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Chef James Walt’s seasonally focused menus celebrate the...

  • Lumina Operations Supervisor

    3 days ago

    Whistler, Canada TAG Adventure Tours Ltd Full time

    **Summary**: **Responsibilities and Deliverables**: General: - Leads the nightly Lumina operations: event liaison, site inspections, fam tours, daily opening and closing/ securing of Base. Works in partnership with the Lumina Tech Team to deliver the best experience possible. - Leads high performing, dynamic operational team upwards of 10 people nightly....