DevOps Engineering Lead

Team Lead, Platform Operations Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end‑to‑end SaaS platform for complex compliant content creation and enhancement of multi‑stakeholder collaboration. We believe in high‑trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world‑class global teams and culture. Responsibilities Lead, mentor, and grow the platform operations team, fostering accountability, clear communication, and continuous learning. Provide infrastructure support for enterprise applications (IIS, Tomcat, MFT, internal services, etc.) across both Linux and Windows environments. Oversee and modernize high‑volume client data transfer workflows (20,000+ files/day), ensuring accuracy, timeliness, and resilience in business‑critical order processing pipelines. Diagnose and resolve production incidents across infrastructure, applications, and data workflows—balancing quick recovery with root‑cause analysis and long‑term fixes. Balance planned work with unplanned operational interrupts, introducing structure and visibility so that short‑term incidents don’t derail long‑term improvements. Implement structured ways of working, including agile planning, capacity tracking, and Jira/project board usage, to increase visibility and predictability. Drive adoption of automation and Infrastructure‑as‑Code practices to reduce reliance on manual processes. Partner with SRE/DevOps peers on CI/CD, observability, and security initiatives to align with organizational standards and practices. Contribute to roadmap planning, helping shift the team’s mix from legacy support toward modernization. Requirements Proven leadership experience in IT Operations, Platform Engineering, or SRE, with strong coaching and mentoring skills. Technical credibility: hands‑on background in infrastructure and application support (Windows/Linux, web/app servers, managed file transfer, scripting/automation). Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments. Experience balancing operational accountabilities with modernization initiatives. Strong problem‑solving skills with the ability to handle both day‑to‑day incidents and long‑term improvements. Excellent communication skills — able to provide clarity, check in regularly, and collaborate across technical and business teams. Nice‑to‑Haves Experience introducing agile practices and work‑tracking discipline in ops‑heavy environments. Familiarity with Infrastructure‑as‑Code and automation tooling (Terraform, Puppet, Octopus Deploy, etc.). Exposure to observability platforms (Splunk, Datadog, or similar) and CI/CD pipelines. Experience supporting high‑volume, business‑critical workflows in regulated industries. Comfortable balancing “hands‑on troubleshooting” with “strategic modernization.” Compensation & Benefits Competitive base pay range: $125,000 – $155,000 CAD annually, based on experience and expertise. Toppan Merrill also offers an annual performance‑based bonus program. Benefits include: Enhanced medical, dental, vision, and life insurance for employees and dependents. Employer contribution to 401K. Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. Paid parental leave. Paid community involvement/volunteer days. Wellness resources and employee assistance programming. Equal Opportunity Toppan Merrill is an equal‑opportunity/affirmative action employer. Qualified individuals, including women, minorities, individuals with disabilities and veterans, are encouraged to apply. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology #J-18808-Ljbffr