Manager, Analytics and Insights

Work Location Toronto, Ontario, Canada Hours 37.5 Line of Business Analytics, Insights, & Artificial Intelligence Pay Details $91,200 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Department Overview TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada‑wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers more than just a job; we offer rewarding careers. We are always looking for passionate and talented individuals to join our team. If you are interested in challenging and engaging work, where you will be able to make an impact on the lives of our customers and colleagues, this is the team for you. About this Role The Manager Analytics & Insights role provides business insights, advice and expertise to guide decision making and strategic planning by leveraging and interpreting data and analytical models to provide business‑specific strategic insight for Credit Protection products across multiple channels. We are looking for a highly motivated, inquisitive professional who has a track record of insightful analytics and thought leadership. A person who can examine issues which concern our business leaders and offer solutions. The incumbent will be responsible for, but limited to the following key accountabilities: Act as the primary interface with distribution partners, understand business drivers, definitions, and key performance indicators (KPIs) to develop meaningful insights to drive business growth. Collaborate with business partners to understand business objectives, translate business requirements to analytics and reporting needs, design and develop value‑added reporting for Credit Protection products in multiple distribution channels, to drive effective coaching. Lead on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to help drive business growth or address business/enterprise needs. Provide proactive guidance, advice and governance as needed related to business plan delivery and initiatives, to support achievement of business objectives for distribution channels. This includes reviewing key reports (e.g. Scorecard, Coaching, Claims, Escalations, etc.) to provide strategic and fact‑based recommendations to business leaders for improving channel business performance. Actively participate with business partners (including Product, Distribution, Journey, Data Analytics, Finance, Technology, etc.) in internal data management and ensure data integrity exists when providing reports to channel distribution executives. Work with a variety of different data sources to organize and integrate them into the reporting. Escalate data/process related problems and communicate to relevant teams in a timely manner and make recommendations for resolution. Present and communicate analytical insights and recommend business actions to business leaders in an easily digestible manner, leveraging tools to produce visualizations that fit the audience. Apply collaborative and strong stakeholder management approach to constructively influence stakeholders where appropriate. Other Qualifications / Skills / Experience Required Quality years of relevant experience. Sound business acumen and judgment, with the ability to balance analytical accuracy with the practicalities of the operating environment. Experience in Data Analytics, Business Information Management, Business Application Management, Business Analysis, Consulting, or similar environment preferred. Exceptional data management capabilities to work with large data sets and distill insights. Very strong proficiency in Excel and Power BI are must. Relationship management and interpersonal skills to collaborate effectively with business partners. Excellent communication skills to convey complex information succinctly and clearly, including the ability to develop effective executive‑level presentations. Well organized to manage multiple, complex, lengthy assignments with dependencies on other teams within timelines, which are sometimes urgent. Preferred Knowledge/experience in Insurance, banking products or distribution, data analytics, data processing. Experience with Power BI, Python, CoPilot, Tableau. Specific Educational Requirements/Accreditations Post‑Secondary degree in Data Analytics, Engineering, Computer Science. Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec only) Sans Objet #J-18808-Ljbffr