Director, Customer Success
4 days ago
CarriersEdge is hiring a Director, Customer Success to lead a remote, results‑focused team that helps customers succeed with our products. We are an equal‑opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process. About You You’re a proven manager with a track record of building steady, reliable customer success teams You have experience establishing service tiers and recognize that customer success plans need to balance customer needs, account profitability, and strategic direction. Your calm demeanour and measured approach to problem‑solving balance the inherently hectic nature of the business function. You may have started in traditional tech support or call centre roles, but you understand that modern customer success teams need to approach customers very differently. You recognize the value of cross‑departmental collaboration, keenly aware that everyone in the company needs to know what’s happening with customers. Your Responsibilities Oversee all aspects of the Customer Success department, including frontline support, account success, and escalations. Building on larger corporate objectives, establish relevant metrics and KPIs and report regularly on performance. Continue to refine department processes, ensuring effort levels align with customer value. Collaborate with sales, marketing, and channel development efforts to maximize efficiency. Optimize processes in CRM and Service Desk to support department objectives. Manage team schedules to ensure adequate staffing in accordance with SLAs. Represent the company at industry events, connecting with customers and identifying opportunities for product and service enhancements. Our Requirements 8+ years experience in progressively senior customer success roles, preferably in SaaS or B2B. 4+ years experience successfully leading customer success teams and departments. Demonstrated expertise establishing and driving key SaaS metrics (e.g. CSAT/NPS, LTV, churn). Exceptional organization, project management skills. Expert knowledge of CRM and service desk tools. Strong analytical skills and comfort using data to drive decision‑making. Experience mentoring and managing a growing remote team. Comfortable collaborating cross-functionally with product, development, and leadership teams. Post‑secondary education in a related field is preferred. French would be an asset. Willing and able to travel across Canada and to the US periodically. Must reside in Canada. Seniority level: Director | Employment type: Full‑time | Industries: E‑Learning Providers Additional Notes This is a remote position, suitable for individuals with disabilities. This role has a salary range of $110,000–$140,000 CAD annually. Actual compensation within this range will be based on the candidate’s experience, qualifications, and location. Principals only, no recruiters. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr
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Director, Customer Success
6 days ago
Canada CarriersEdge Full timeJob PostingSick of commuting? Tired of "hybrid" jobs that are really "in office" jobs in disguise? If you're discovering that you're more productive at home than in an office, and want to make that arrangement permanent, we may have the position you're after.At CarriersEdge, we're focused on producing great quality products and happy customers. We don't care...
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Senior Director, Customer Success
5 days ago
, , Canada 1Password Full timeA cybersecurity company is seeking a Senior Director of Customer Success Management in Canada. This role involves leading the Customer Success team to enhance customer retention and satisfaction across SMB, Commercial, and Enterprise environments. The ideal candidate has over 10 years of experience in Customer Success, proven leadership skills, and a strong...
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Remote Customer Success Director — Canada
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, , Canada Wish Full timeA dynamic technology company is seeking a Customer Success Director for a fully remote position in Canada. The role involves leading the Sales Closer Team, driving customer success strategies, and collaborating with various teams to enhance user adoption and retention. Ideal candidates will have 5-7 years of SaaS or marketing experience, strong leadership...
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Director, Enterprise Customer Success
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Director, Customer Success Management
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, NB, Canada Equinix Full timeA leading digital infrastructure company is seeking a Director of Customer Success Transformation in Canada. This role focuses on transforming the customer journey to enhance commercial outcomes by blending people, process, and technology. The ideal candidate will have over 15 years of experience and expertise in Gainsight and Clari tools, driving the...
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Director of Customer Success
4 days ago
, , Canada CarriersEdge Full timeA leading e-learning provider is hiring a Director, Customer Success to lead a remote team focused on helping customers succeed with their products. The ideal candidate has over 8 years of customer success experience, with at least 4 years leading teams in a SaaS environment. This role involves overseeing the Customer Success department, establishing...
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Customer Success Manager, Director
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, , Canada Salesforce Full timeCustomer Success Manager, Director (Public Sector) Join to apply for the Customer Success Manager, Director (Public Sector) role at Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, technology meets trust, and innovation isn’t a buzzword—it’s a way of life. The world of work...
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Director of Customer Success
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Dorval, Quebec, HPW, Canada Montreal Full timePattison ID is a leader in integrated digital and physical branding experiences across North America. With deep industry expertise as our foundation, we are driven by curiosity, innovation, and a people-first approach. Our multidisciplinary teams operate across seven manufacturing facilities, eight sales offices, and a growing digital division to deliver...
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Senior Director, Customer Success Management
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, , Canada 1Password Full timeSenior Director, Customer Success Management Get AI-powered advice on this job and more exclusive features. 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah...
