Senior Consultant, Performance

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title:

Senior Consultant, Performance & Talent Programs

Reports to:

Director, Talent and Engagement

Vacancy status:

This posting is for an existing position.

Purpose of the Role

Reporting to the Director, Talent and Engagement, the Senior Consultant, Performance & Talent Programs leads the design, implementation, administration, and continuous improvement of LifeLabs’ performance review and talent management programs and processes. The role provides strategic consultation and guidance to HR Business Partners and leaders on performance practices, talent assessment, and succession planning, helping to foster a high-performance culture across the organisation. As the owner of the organisation’s performance and talent processes, the Senior Consultant oversees the effective administration of the talent management system, drives process excellence, and identifies opportunities to enhance the employee and leader experience while responding to evolving business needs.

The ideal candidate brings deep expertise in performance review programs and talent management practices, complemented by strong consulting, influencing, and relationship-building skills. They are able to advise and influence leaders at all levels of the organisation and apply a strategic, continuous improvement mindset to the management of talent processes and systems. Skilled at translating business requirements into effective processes and system solutions, they use data and insights to inform decisions and drive adoption of performance and talent practices across the organization. The successful candidate is a collaborative partner, trusted advisor, and committed advocate for developing talent and strengthening organizational capability.

What You’ll Do

Performance Review Programs:

• Own the design, administration, execution, and continuous improvement of LifeLabs' performance review processes and practices.
• Serve as the subject matter expert and consultant to leaders and HR Business Partners on performance review philosophy, tools, processes, and best practices.
• Lead annual and cyclical performance review processes, ensuring effective planning, communication, execution, and reporting.
• Monitor program effectiveness and recommend enhancements to strengthen organizational performance and employee development.
• Research emerging trends and best practices in performance review programs and assess opportunities for adoption.
• Build and maintain programmatic alignment with Quest Diagnostics.
• Develop communications, resources, guidance materials, and reporting to support leaders and employees.
• Leverage data and insights to identify opportunities, measure outcomes, and inform decision-making.

Talent Management & Succession Planning

• Own and continuously improve LifeLabs' talent review, succession planning, and talent assessment processes.
• Partner with HR Business Partners and leaders to facilitate talent discussions, assess organisational capability, identify key talent, and support succes