Collections Officer

3 weeks ago

Winnipeg, Canada CWB Financial Group Full time
At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

Putting people first and building relationships with intention

Seeking out and embracing new ideas

Believing that how we do things is as important as what we do

Role Specifications

Hybrid work environments. Collaborative connections.

Flexible location: Winnipeg, MB. Edmonton, AB.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company – supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity

Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Our Collections Officers are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day

Customer service. Lease administration. Process optimization.

Respond to customer inquiries and concerns

Secure payments in a professional, equitable and timely manner

Work in partnership with clients to resolve disputes and negotiate best possible solutions

Exercise discretion and respect the confidentiality of all customer and vendor transactions

Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Foundational knowledge and experience to grow from

Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.

Ability to accurately set up and clearly document payment arrangements.

Capability to think proactively and resolve problems logically and efficiently.

Keen attention to detail with proven experience maintaining accurate documentation.

Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.

Intermediate in MS Office and the ability to quickly learn other applications and programs.

Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Skills and competencies that will take you further

Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.

Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.

Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.

Wellness matters. We offer an award-winning benefits package that includes:

hybrid work environments

everyday flexibility

company-funded health coverage

health care spending account

a flexible wellness program

generous time-away options to unplug, rest & recover.

Career development. We commit to our employees’ development and help them reach their professional goals with:

organization wide coaching services

mentorship

education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Put your career in drive with CWB National Leasing. Apply today.

#LI-AI1

#IND-AI

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below.

10/19/2024

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