Store Manager

Store Manager – Savers / Value Village Position Overview Join our team as a Store Manager at Savers | Value Village, one of the largest for‑profit thrift operators in North America and Australia. We champion reuse and inspire a future where secondhand is second nature. About Us We supply our stores with gently‑used, one‑of‑a‑kind items donated by local communities. Over 300 stores and 22,000 team members power our impact and support nonprofit partners worldwide. Learn more at savers.com. Description Job Title: Store Manager What You Can Expect The opportunity to celebrate uniqueness and work in a purpose‑driven company. Work in a business model that people love for its impact on the planet and local communities. Investment in career growth through our aggressive store expansion plans. What You Get Comprehensive onboarding and training from day one. In‑house expertise from Savers University and external partners ensures robust development. Benefits Offerings Comprehensive extended health care plans for full‑time team members. Company‑Paid Life and AD&DD Insurance. Group Registered Retirement Savings Plan (RRSP) with company matching. Paid time off for leisure or other hobbies. Mental health services to support daily life. Responsibilities Responsible for overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. Ensures financial results—including sales, on‑site donations, expenses, and profits—meet or exceed target. Store Performance Ensure performance meets targets in sales, profit, OSDs, production, and productivity. Continuously monitor and set pace of work. Analyze key metrics and take appropriate action. Inspect sales floor for shop‑ability and ensure merchandise productivity. Leadership and Development Lead, direct, and supervise the management team and through them the entire store team. Oversee production and retail sales managers in staff planning, recruiting, selective training. Observe, assess, coach and counsel the team regularly. Develop high‑potential team members for management roles. Maintain a respectful, values‑driven workplace and use open communication tools. Provide recognition and candid feedback. Merchandise Productivity Maximize sales and profit by fully utilizing the OK and Morning Maintenance program. Audit merchandise and prices on the floor. Oversee work schedules to meet customer and donor expectations. Implement merchandise standards, initiatives, and marketing promotions. Plan seasonal back‑stock, merchandising, and strategic programs. Liaise with the recycling program to reduce landfill waste. Donation Management Execute company standards in the Community Donation Center, Donation Drive Fundraiser, and Get to Give programs. Partner with local non‑profit organizations for free receipt of merchandise. Develop community awareness of the CDC and brand benefits. Customer / Donor Service Deliver a positive donor experience, train and coach staff on service expectations. Respond to customer/donor inquiries and complaints. Ensure accurate cash register experience for customers and donors. Seek customer feedback to continuously improve the shopping experience. Loss Prevention and Safety Protect company assets and information. Promote loss prevention awareness by upholding policies. Maintain a safe work environment and support the Joint Health and Safety Committee. Requirements Excellent presentation and communication skills. Ability to observe, assess, and coach work. Common sense, independent judgment, and decision‑making ability. Proficiency in Microsoft Office. High School diploma; post‑secondary degree preferred. 3+ years results‑driven retail or industrial management experience. Strong mathematical and analytical skills. Physical Requirements Frequent lifting of up to 50 lbs and pushing or pulling racks up to 250 lbs. Reaching, bending, stooping, and standing for prolonged periods. Dexterity for complex hand‑eye tasks and computer use. Hearing and verbal communication for interacting with staff and customers. Occasional exposure to hazardous machinery, solvents, and temperature fluctuations. Adjustable work schedule, including nights, weekends, and holidays. Additional Information FLSA: Exempt. Travel: Periodic travel to meetings or other stores. Location: 799 Notre Dame Avenue Sudbury, ON P3A 2T2. Value Village is committed to fair and accessible employment practices and will accommodate applicants with disabilities. Seniority level Mid‑Senior level Employment type Other Job function Sales and Business Development Industries Retail #J-18808-Ljbffr