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Toronto, Canada TP Full timeJoin Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the...
Employee Relations Manager
4 weeks ago
Description The North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles. This is a full-time position that reports into the Worldwide Consumer organization for Amazon.com. This position will support sites across one or more operational regions, so comfort with travel is key. The successful candidate will work from an Amazon operations site or corporate location. The successful candidate must also be capable of significant domestic travel, sometimes with short notice, up to 50% of the time over the course of the year, to various Amazon locations. Key job responsibilities Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions Collaborate: Build constructive relationships with critical stakeholders to share information and influence change Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions Work at Scale: Launch and manage sustainable mechanisms for entire networks Basic Qualifications Bachelor's degree or equivalent 7+ years of employee relations, labor relations, or labor/employment law experience Successful record of creating, improving and executing programs at scale. Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience Skilled in MS Excel, Word, SharePoint & PowerPoint Preferred Qualifications Advanced degree, JD, or other specialized training in labor/employee relations Experience building and launching programs that measurably impact positive engagement Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills Solid sense of accountability, high-quality judgment and sound decision-making Ability to handle confidential information and elevate issues when appropriate Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds Fluency in multiple languages Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary for this position ranges from $85,700/year up to $143,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial and other benefits. Applicants should apply via our internal or external career site. #J-18808-Ljbffr
