Senior Manager Technical Solutions

Join to apply for the Senior Manager Technical Solutions role at Arteria AI Arteria AI is an award‑winning, AI‑powered documentation platform that transforms documents into data, facilitating critical banking processes like trading and lending. Leading banks worldwide use Arteria to connect costly, manual documentation processes to enterprise automation, providing valuable insights to decision‑makers. Founded in October 2020, Arteria completed its Series B funding round led by Notable Capital (formerly GGV Capital) in October 2023. Other investors include Citi, Illuminate Financial, Information Venture Partners, and BDC Capital. Arteria has received recognition from Gartner (“Cool Vendor” in AI for Banking), CB Insights (Global Top 100 Most Promising FinTechs, 2024, and Global Top 100 Most Promising AI Startups, 2023), and Finovate (Finovate Awards Winner), among others. Arteria is headquartered in Toronto, with operations in New York and London. About the Role We are seeking a Senior Manager, Technical Solutions / Solutions Architecture to lead a small but high‑performing team responsible for designing, implementing, and optimizing client integrations with our SaaS platform. This role will serve as the technical backbone of our client services organization, ensuring enterprise customers in the financial sector achieve successful, scalable, and secure implementations. The ideal candidate blends deep technical acumen with strong communication and leadership skills—to translate complex business requirements into practical, high‑quality technical solutions. This leader will partner closely with clients, Professional Services, Customer Success, Product, and Engineering teams to drive successful outcomes while building scalable processes for the future. Responsibilities Technical Leadership & Solution Design Lead the planning, execution, and delivery of enterprise‑level customer integrations, ensuring smooth onboarding and adoption of the SaaS platform. Serve as a trusted technical advisor for senior customer stakeholders, providing strategic guidance and solutions that align with both business goals and technical realities. Oversee solutioning activities leveraging APIs, BI tools, databases (SQL), and integration technologies to meet complex customer requirements. Act as a strategic bridge between business and technical teams, translating business objectives into clear, actionable solution architectures. Partner with Engineering leadership to ensure the team can deliver effectively using existing product capabilities, escalating only when novel or complex needs require deeper development involvement. Operational & Technical Excellence Champion operational excellence across client technical engagements by implementing process improvements, version control, and scalable delivery methodologies. Promote best practices for safe, sustainable technology use, including in‑house data query management, environment versioning, and quality assurance of client configurations. Work cross‑functionally to improve triage and prioritization processes for technical requests, balancing responsiveness with strategic focus. Lead, mentor, and develop a technically fluent team capable of independent problem‑solving and confident exploration of new tools and platforms. Foster a culture of curiosity, accountability, and structured experimentation, encouraging team members to navigate ambiguity and uncover the right solutions. Model an adaptable mindset — emphasizing learning, iteration, and collaboration in fast‑changing client and technical contexts. Stakeholders