Bilingual Retrofit Program Advisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career

Job Description

We’re looking for a talented individual to… Join our team as an experienced Bilingual Retrofit Program Advisor supporting direct install energy efficiency programs in Atlantic Canada. You’ll coordinate third-party energy advisors & retrofit contractors, providing oversight for energy efficiency upgrades to single-family rental homes across the province of New Brunswick. You’ll follow each home from pre-upgrade evaluation through upgrade, post-upgrade verification, invoicing, and reporting, ensuring adherence to proper building science practices. This is a remote role that is open to candidates anywhere in Canada, with New Brunswick-based candidates strongly preferred. You’ll work with stakeholders in both English and French, so high fluency in both official languages is a requirement.

What You’ll Be Doing

• Obtain signed participation agreements from housing managers, building owners, and tenants
• Coordinate with New Brunswick Housing Corporation and non-profit housing Portfolio Management Officers
• Coordinate vendor setups with Service New Brunswick
• Dispatch third-party energy advisors (NRCan-licensed Service Organizations) for pre- and post-upgrade EnerGuide evaluations
• Review pre-upgrade evaluations and retrofit plans against program guidelines (insulation, air sealing, heat pumps, HRV, bath fans, and upgrade-enabling asbestos/moisture remediation); prepare work orders and flag any conditional work
• Assist building owners in the solicitation, selection, and/or review of retrofit contractor quotes upon request
• Review contractor invoices, post-upgrade evaluations, and site photos to confirm that work was installed as intended; coordinate with advisors and contractors to correct deficiencies as needed
• Track each home through every program stage; compile monthly progress reports & data files for program funders
• Maintain data quality and safeguard customer information per privacy requirements
• Communicate with all stakeholders in their preferred language

What You Bring

• Fluency in English and French, both spoken and written (Acadian is preferred)
• A remote work location in Eastern Canada (New Brunswick is preferred)
• Experience with residential energy retrofits as an energy advisor, contractor or program administrator, or experience as a project coordinator in the construction space
• Working knowledge of building science, insulation, air sealing, and HVAC retrofits, with the ability to interpret energy evaluation reports against program criteria and industry best-practices
• Ability to communicate comfortably with contractors and assist in resolving issues encountered in the field
• Experience with coordinating multiple stakeholders (eg: utilities, housing authorities, non-profits, contractors, evaluators)
• Strong attention to detail with experience in data entry, tracking, and reporting
• Proficiency with Microsoft Office Suite (especially Excel) and project tracking tools (eg: CRM systems)
• Excellent written and verbal communication skills
• Familiarity with NRCan’s EnerGuide evaluation process (Preferred)

Targeted Compensation

$30-$32.50/h

Canadian Commercial Driving Requirements

If applicable