Customer Service Representative
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Job Overview:
Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.
Key Responsibilities:
- Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, co-ordinate pick-up or delivery, facilitate accurate invoicing and resolve any en-route customs and/or transportation issues
- Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
- OS&D Management; – Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
- Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
- Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes
The Recipe for Success:
- Completion of high school diploma or equivalent
- Minimum 1 years of customer service in an office environment
- Strong attention to detail and accuracy
- Exceptional time management and follow-up
- Excellent communication skills with the ability to summarize issues & provide solutions
- Understanding of Microsoft Office applications (Word, Excel, SharePoint)
- Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done
- Demonstrate a positive attitude and composure with a high level of professionalism
- Ability to work effectively independently, with management, and as part of a team to meet targets
- Excellent problem-solving skills with the ability to provide helpful solutions to customer issues
What we can offer:
- As we grow, we are committed to preserving the parts of our diversity & culture that is unique, people-focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
- Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.
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