Client Service Representative

Overview Client Service Representative role at CIBC. We’re building a relationship-oriented bank for the modern world and are looking for talented professionals who are dedicated to doing what’s right for our clients. To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, or proactively connect clients with the right team members. You’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours, which may include evenings and weekends. You may work at multiple banking centres within a reasonable travel distance to deliver a great client experience. To successfully perform the work, you’ll be on-site full-time. How You'll Succeed Client engagement - Help clients manage their accounts and products. Focus on the client experience and connect clients to the right CIBC team members who can help them reach their goals. Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and lean on others when needed to create a better solution together. Leveraging technology - Become a technology expert. Introduce clients to our mobile banking applications to help them manage their banking needs. Who You Are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do. You’re goal oriented. You’re motivated by achieving your goals and delivering your best to make a difference. You’re passionate about people. You value relationships and work with a diverse network of partners with respect and authenticity. You love to learn. You’re curious and eager to grow your knowledge. You engage with your heart and mind. You care about people and respect different perspectives. You listen and learn from others’ experiences. Values matter to you. You bring your authentic self to work and live our values — trust, teamwork, and accountability. What CIBC Offers Competitive compensation and benefits, including banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our recognition program. A collaborative environment with a technological toolkit to create innovative solutions for clients. A culture that supports ambition through initiatives like Purpose Day, a paid day off for growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to an inclusive environment and accessible candidate experience. If you need accommodation, please contact All roles posted are opportunities we’re actively recruiting for unless stated otherwise. You need to be legally eligible to work at the specified location and, where applicable, have a valid work or study permit. We may ask you to complete assessments and other skills tests (e.g., simulation, language proficiency). We use AI tools during the recruitment process to learn about you and help you learn more about us. Job Location Toronto-Yonge and Queen Employment Type Regular Weekly Hours 21 Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services #J-18808-Ljbffr