Product Support Engineer
2 weeks ago
We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our support team, you will work closely with customers to ensure smooth installation and operation of payment terminals, while efficiently resolving any issues that arise. Key Responsibilities Installations & Configurations Assist customers with the setup and configuration of payment terminals, ensuring devices are integrated with their systems. Troubleshoot and resolve any installation-related issues, including hardware setup and software configurations. Provide guidance on optimal usage and best practices to ensure smooth transaction processing. Technical Support & Troubleshooting Offer remote support to customers experiencing technical difficulties with payment terminals. Diagnose and resolve issues related to connectivity, device malfunction, software bugs, and transaction errors. Collaborate with cross-functional teams (e.g., development, product management) to address escalated technical issues and drive resolutions. Customer Communication & Documentation Serve as the primary point of contact for technical queries, responding promptly and professionally. Communicate complex technical concepts in a clear, user-friendly manner. Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions. Provide customers with product updates, training materials, and post-installation support. Problem-Solving & Continuous Improvement Demonstrate strong problem skills to identify root causes of issues and implement solutions. Contribute to improving the support process, knowledge base, and customer satisfaction by identifying recurring issues and recommending improvements. Stay up-to-date with industry trends and emerging technologies related to payment systems and terminal devices. Required Qualifications Proven experience in technical support or customer service, preferably in the payment terminal or point-of-sale (POS) industry. Strong knowledge of payment terminal hardware and software, including setup, configuration, and troubleshooting. Excellent problem-solving skills and the ability to think critically under pressure. Outstanding communication skills, with the ability to explain technical concepts in a simple and clear manner. Strong customer service orientation with a passion for delivering a high level of support and satisfaction. Ability to work both independently and collaboratively within a team environment. Technical proficiency with various operating systems (Windows, Linux, etc.) and network configurations. Basic knowledge of payment processing systems, security protocols, and industry standards (PCI compliance). Flexible schedule with availability in evenings, and weekends as needed. #J-18808-Ljbffr
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Product Support Engineer
5 days ago
Toronto, Canada Insight Global Full time17 hours ago Be among the first 25 applicants This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $40.00/hr - $46.00/hr Direct message the job poster from Insight Global Insight Global is seeking a product Support Maintenance Engineer to join the...
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Product Support Engineer
1 week ago
Toronto, Canada Insight Global Full time17 hours ago Be among the first 25 applicantsThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$40.00/hr - $46.00/hrDirect message the job poster from Insight GlobalInsight Global is seeking a product Support Maintenance Engineer to join the...
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Product Support Engineer
7 days ago
Toronto, Canada Insight Global Full time17 hours ago Be among the first 25 applicantsThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$40.00/hr - $46.00/hrDirect message the job poster from Insight GlobalInsight Global is seeking a product Support Maintenance Engineer to join the...
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Product Engineering Support
2 days ago
Toronto, Ontario, Canada S&C Electric Company Full timeJob DescriptionDo you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their...
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Product Support Engineer
4 weeks ago
Toronto, Canada Ivy Charging Network Full timeJoin to apply for the Product Support Engineer role at Ivy Charging Network Ivy Charging Network is seeking a proactive and analytical Product Support Engineer to join our Operations team. This is a critical role supporting Ivy’s expanding EV charging infrastructure by ensuring technical issues are resolved promptly and systems run optimally. This...
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Product Support Engineer
4 weeks ago
Toronto, Canada Ivy Charging Network Full timeJoin to apply for the Product Support Engineer role at Ivy Charging Network Ivy Charging Network is seeking a proactive and analytical Product Support Engineer to join our Operations team. This is a critical role supporting Ivy’s expanding EV charging infrastructure by ensuring technical issues are resolved promptly and systems run optimally. This...
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Senior Production Support Engineer
4 weeks ago
Toronto, Canada illumin Holdings Inc Full timeillumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin, offers planning, buying, and real-time intelligence, all from one platform. With proprietary Artificial Intelligence, illumin brings unique...
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Product Support Engineer
2 weeks ago
Toronto, Canada MONEXgroup Full timeWe are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our support team,...
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Product Support Engineer
2 weeks ago
Toronto, Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
2 weeks ago
Toronto, Canada MONEXgroup Full timeWe are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our support team,...
