Customer Success Manager 3

2 days ago

Montreal administrative region, Canada Behavox Full time

About Behavox Behavox is shaping the future of how businesses harness their most important raw material—data. Our mission is bold: organize enterprise data into actionable information that protects and promotes the business growth of multinational companies. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform offers opportunities to build multilingual, AI/ML‑based solutions that activate data across all functions within a global enterprise.

About the Role

The Customer Success team’s mission is to enable and facilitate continuous value generation for customers. In this role you will: • ensure zero churn by driving high ROI for clients, • expand the book of business through upsells, • coordinate end‑to‑end functional deliverables during delivery and guide customers post‑go‑live.

Responsibilities

Expand accounts and generate additional revenue within the book of business. Reduce churn and retain accounts by increasing customer satisfaction. Prioritize to provide customer analysis and activity plans. Resolve problems while applying highly customer‑centric practices.

Work across departments (Product Management, Sales, Support) to champion clients.

Qualifications

Deep genuine interest in Behavox and its mission, technology, and marketplace.

Experience

managing relationships with financial services or large enterprises, leading change management and driving customer accountability. Track record of identifying revenue opportunities, devising account plans, and negotiating expansions. Excellent written and spoken communication with executive stakeholders. Hands‑on experience with enterprise, high‑touch clients (typically $250k.

What We Offer

Global mission with a passionate community worldwide. Huge impact and learning potential from bold innovation. Competitive compensation with 100% bonus pay already integrated. Fully covered health coverage for employees and families.

Generous time‑off policy and flexible work schedule. About Our Process We take talent seriously and build extraordinary individuals working together in high‑performing teams. The process includes: Exploration of salary, location, core experience, and values alignment. Deep dive into technical and behavioral competencies relevant to the role.

Practical work‑task simulation and discussion with colleagues and managers. Meetings with senior leaders for a comprehensive assessment. Additional Notes Use of AI tools or assistance during live interviews is strictly prohibited and may result in disqualification. Interviews may be recorded for internal review to ensure fairness.

Location & Employment Full‑time position based in Greater Montreal Metropolitan Area (remote options available). #J-18808-Ljbffr

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