![TRVC Nth Gen Software Inc](https://media.trabajo.org/img/noimg.jpg)
Senior Arbitration Specialist
4 weeks ago
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
Position Overview
Reporting to the Arbitration Team Lead, (or Hub Manager where applicable), the Senior Arbitration Specialist (Hybrid) will be responsible for all aspects of the resolution of customer claims & complaints with regards to vehicles sold through the TradeRev and ADESA system. The position requires the management of timely arbitration between buyers and sellers with the goal of reaching a successful resolution based on auction arbitration policies. In addition, the Arbitration Specialist will manage the post-sale inspection process.
Responsibilities & Duties:
Accurately document customer claims & complaints
Arrange vehicle inspections and diagnosis based on complaints and obtain second opinions where necessary
Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller
Maintain communication with customers regarding arbitration status and timing
Possess an intimate knowledge of auction arbitration policies and can advise customer of these policies and of the arbitration process
Arrive at mutually acceptable resolutions through negotiation of repairs and/or price adjustments in order to keep vehicles sold and avoid sale cancellations
Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealers acts of various provinces
Ability to understand and resolve issues with regards to vehicle registration, liens and odometer disputes
Maintain accurate and complete files on all customer claims, complaints and resolution details
Be aware of industry trends with regards to arbitration policy including an awareness of competitor policy, NAAA policy and changes to these policies
Work closely with the sales team to ensure continuity of communication and customer service
Perform other duties as assigned by management
Qualifications & Education Requirements:
High School Diploma or equivalent required; Bachelor's degree preferred
Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution and auto auction experience is an asset
Experience with automobile brands, equipment, mechanics and structure
Must have a superior customer service and dispute resolution orientation
Strong verbal and written communication skill required
Bilingualism (English & French) would be considered an asset
Effective report writing and composition skills required
Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook
Strong management and organization skills
Knowledge of health and safety practices and policies
We thank all applicants for their interest. Only candidates selected for an interview will be considered.
-
Senior Arbitration Specialist
4 weeks ago
Black Creek Village, Canada TRVC Nth Gen Software Inc Full timeWho We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an...
-
Senior Arbitration Specialist
4 weeks ago
Black Creek Village, Canada TRVC Nth Gen Software Inc Full timeWho We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company...
-
Senior Arbitration Specialist
4 weeks ago
Black Creek Village, Canada TRVC Nth Gen Software Inc Full timeWho We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company...
-
Director Sales
4 weeks ago
Black Creek Village, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the...
-
Director Sales
4 weeks ago
Black Creek Village, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the selected...
-
Director Sales
4 weeks ago
Black Creek Village, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the selected...
-
Director Sales
4 weeks ago
Black Creek Village, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the selected...
-
Senior IT Contract Specialist
1 week ago
Scarborough Village, Ontario, Canada the Ladders Full timeSENIOR IT CONTRACT SPECIALISTJob Type: Contract, 6 months to start Primary Location: Remote (occasional travel) Toronto, Ontario We are currently looking for a IT CONTRACT SPECIALIST to support our client partner in non profit sector. Job Requirements Manage multiple concurrent projects.
-
Director Sales
4 weeks ago
Black Creek, Wisconsin, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the selected...
-
Director Sales
4 weeks ago
Black Creek, Wisconsin, Canada ACUITY BRANDS LIGHTING, INC Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: DCI - Distech Controls Inc. (North American headquarter) Job Summary Under the supervision of the Vice-President of International Sales, and in collaboration with the sales organization, the selected...
-
Senior System Safety Specialist
1 week ago
Scarborough Village, Ontario, Canada WSP Full timeJob DescriptionThe Opportunity:WSP is seeking a proficient Senior System Safety Specialist who will play a pivotal role in the planning, development, and maintenance of WSP's System Safety Management System for railway projects. The ideal candidate should be well-versed in creating System Safety Pla
-
Senior Commercial Specialist
1 week ago
Scarborough Village, Ontario, Canada Scarborough Transit Connect Full timeWho We Are: Scarborough Transit Connect (STC) has been awarded the design and early works of the Scarborough Subway Extension project. The Scarborough Subway Extension will bring the TTC's Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan Road, providing quick and...
-
Senior Project Manager
1 week ago
Scarborough Village, Ontario, Canada Stantec Full timeSenior Project Manager NJ ) Description Stantec Buildings is on a mission to become the world's leading integrated design practice. Our architects, engineers, interior designers, sustainability specialists, and technologists are passionate about the power of design. We take an innovative,
-
Senior Accessibility Specialist
1 week ago
Scarborough Village, Ontario, Canada Thomson Reuters Full timeSenior Accessibility SpecialistAre you a curious, smart, self-driven accessibility professional who loves working in collaboration to deliver moments of delight for customers and colleagues? Are you excited by the challenge of turning complex problems and constraints into simple elegant solutions th
-
Newcomer Information Referral Specialist
1 week ago
Scarborough Village, Ontario, Canada YMCA of Greater Toronto Full timeHourly Rate: $22.10- Check out the YMCA's total compensation packageLocation: Scarborough Milner YMCA Emp & Immigrant Services - 10 Milner Business Court Suite 600Work Hours: Must be available to work 30 hours/week.Employment Type: Contract Hourly Part TimeNumber of Vacancies: 01Anticipated Start Date: June 01, 2024Deadline to Apply: May 17, 2024, by 5 pmBe...
-
Family Physicians and Specialists
1 week ago
Scarborough Village, Ontario, Canada Chinese Canadian Medical Society (Ontario) Full time(300 Silver Star Blvd., Scarborough)Carefirst Seniors and Community Services is recruiting Family Physicians and Specialists to practice at the new Carefirst Medical Centre which is located within the state-of-the art newly built "Carefirst One-stop Multi-Services Centre".The Physician Hiring Committee3601 Victoria Park Avenue, Suite 501,Scarborough,...
-
Service Centre Specialist
1 week ago
Scarborough Village, Ontario, Canada Centennial College Full timeJob Number: J Job Title:Service Centre Specialist Regular Part-Time (2 vacancies)Job Type: Permanent PT Support (Regular) Bargaining Unit:PT SupportSchool/Department: Student Success Campus/Location:Progress (requires regular travel between all campPay Range:- $ $33.23/Hour Hours/Week:Up to 24 hoursShift Schedule: 8:30 AM to 4:30 PM, work shift may vary as...
-
Service Centre Specialist
1 week ago
Scarborough Village, Ontario, Canada Centennial College Full timeJob Number: J Job Title:Service Centre Specialist (Contract until March 31, Job Type: Temp PT, Support Bargaining Unit:Non-bargainingSchool/Department: Student Experience & Success Campus/Location:Progress (requires regular travel between all campPay Range:- $ $33.23/Hour Hours/Week: 24 Shift Schedule:8:30 AM to 4:30 PM, work shift may vary as required, some...
-
Senior Environmental Coordinator
1 week ago
Scarborough Village, Ontario, Canada Scarborough Transit Connect Full timeWho We Are:Scarborough Transit Connect (STC) has been awarded the design and early works of the Scarborough Subway Extension project. The Scarborough Subway Extension will bring the TTC's Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan Road, providing quick and...
-
People & Culture Onboarding Specialist
4 weeks ago
Kananaskis Village, Canada Pomeroy Lodging LP Full time**People & Culture Onboarding Specialist** **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** - Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a...