Junior Solutions Specialist

Opportunity

Our Professional Services team helps small businesses turn Method CRM into a system built around how they actually work. As a Junior Solutions Specialist, you'll be part of every step, from the first discovery call to go-live. You'll get to know each client's workflows, design the right setup, and configure it yourself using our no-code tools.

Opportunity

Our Professional Services team helps small businesses turn Method CRM into a system built around how they actually work. As a Junior Solutions Specialist, you'll be part of every step, from the first discovery call to go-live. You'll get to know each client's workflows, design the right setup, and configure it yourself using our no-code tools.

About Method

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows.

Our flagship product, Method CRM, is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks and Xero integrations and a powerful no-code customization engine, Method lets users design workflows that truly fit their unique needs.

As a scaling growth company, we're now taking that mission further, using AI to build intelligent agents that help users rapidly build and customize no-code apps. This is the heart of our next chapter, and we're looking for people who want to help small businesses work smarter.

Responsibilities

Client-Facing

• Lead discovery calls and gather business requirements
• Document client workflows and translate them into clear implementation plans
• Manage client communication from kick-off to go-live
• Set and manage expectations, including when scope or timelines need to shift
• Deliver paid training sessions so clients can use their setup independently
• Triage and elevate issues when needed

Technical

• Configure and customize Method CRM using our no-code automation tools
• Design data models and translate business requirements into technical specs
• Scope, develop, test, and refine customized solutions
• Manage project timelines and hour allocations to stay on-time and on-budget
• Iterate on solutions based on client feedback
• Provide consistent product feedback to the broader team

No coding or scripting required for this role - all the configuration is done through no-code automation.

What You Bring

Before you read this next section, we want you to know that we know the “ideal candidate” doesn’t exist — everybody has a unique background and skill set. Even if you don’t check every box below, we’d love for you to apply if you’re passionate about creating custom solutions and the opportunity at Method.

Client-Facing & Communication

• Clear, confident verbal and written communication
• Experience in a client-facing role that involved requirements gathering, consulting, or stakeholder management
• Comfortable presenting ideas, walking clients through solutions, and holding a room
• You can handle unexpected questions and difficult conversations without losing your footing
• Bonus points if you're fluent in French or Spanish

Technical Skills

• Strong technical aptitude and ability to pick up new software quickly is non-negotiable
• Experience building or configuring automation workflows using no-code or low-code tools is a plus
• Experience working in or configuring a CRM, ERP, or accounting platform
• SQL knowledge is an asset
• A background in Business Technology Management, Information Systems, Computer Science, or a related field, but equivalent experience works just as well

Work Style & Environment

• Experience in an environment where performance was measured, whether that's ticket volume, SLA compliance, quota attainment, or KPIs, is a plus
• Familiarity with scoping projects, tracking hours, and managing budgets is a plus

What We Offer

• Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3