Residential Building Concierge
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Lead the resident experience as a Residential Building Concierge, using exceptional customer service, communication, and organization every day. Work in a lobby-facing setting with flexible hours, including evenings and weekends.
Reporting to the Community Manager, you will greet residents and guests, support building operations, and solve problems proactively. The position requires interpersonal communication, computer skills, confidentiality, and the ability to respond quickly during emergencies. You will also coordinate services, maintain accurate records, and support a positive lobby environment for everyone.
Key Responsibilities:
- Maintain lobby presence and monitor CCTV screens
- Manage building messages, phone calls, parcels, and deliveries
- Create work orders for issues, complaints, and contractor bookings
- Arrange amenities, elevators, parking permits, and vendor access
- Record infractions, security updates, hazards, and operational concerns
Requirements:
- Three or more years in hospitality or a relevant field
- High school diploma or equivalency preferred
- Intermediate computer skills, including Microsoft Word, Excel, and Outlook
- Exceptional verbal and written communication skills
- Flexible availability for evenings and weekends
Bring organized resident service, confident communication, and proactive problem-solving to this Residential Building Concierge position.
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