Automotive Service Appointment Coordinator
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Coordinate automotive service appointments through phone and email while managing customer information in a high-volume dealership setting. Support recommended maintenance conversations.
The Service Appointment Coordinator handles incoming service requests and customer inquiries. This customer-focused role requires multitasking across computer programs while maintaining phone engagement. Previous dealership appointment booking experience is preferred, alongside customer service or administrative experience.
Key Responsibilities:
- Handle incoming service calls and appointment emails
- Promote recommended scheduled maintenance to customers
- Answer inquiries and provide needed customer assistance
- Maintain vehicle and customer information in computer systems
- Complete outbound appointment reminder calls and emails
Requirements:
- Previous dealership service appointment booking experience preferred
- Previous customer service or administrative experience required
- Reynolds & Reynolds or Dealermine experience is an asset
- Ability to multitask while maintaining customer rapport
- Process-driven organization and strong prioritization abilities
Bring organized appointment coordination, customer communication, and service maintenance knowledge to this process-driven dealership team.
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