Junior Systems Administrator

4 days ago Requisition ID: 1150

Salary Range: $50,000.00 To $60,000.00 Annually

Transform Technology: Join GraceMed as an Junior System Administrator in Oakville

GraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the absolute best advice and treatments tailored for each client's individualized needs.

Why Join Our Team:

• Rewards that grow: Competitive compensation and commission rewards. We offer team member group benefits plus discounts on medical-grade skin care and our aesthetic services.
• Strength in harmony: Friendly and collaborative team atmosphere. Work alongside a team of skilled professionals providing a variety of treatments to help our patients achieve exceptional outcomes.
• Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

You are a key player on the IT team, you will help administer, secure, and improve the systems that power GraceMed’s clinics and corporate operations.

Key Responsibilities:

• Administer and maintain the Microsoft 365 environment, including Entra ID (user, group, and access management, conditional access), Intune (device enrollement, compliance and configuration policies), Exchange Online, SharePoint, and Teams.
• Monitor, manage, and respond to alerts from the EDR platform: investigate and remediate endpoint security incidents and escalated as required.
• Use the RMM platform to monitor endpoints, deploy patches and software, run scripts, and perform remote maintenance.
• Manage incoming requests and incidents through the ticketing system, prioritizing impact and SLA, documenting resolutions, and escalating complex issues.
• Maintain, troubleshoot, and support network infrastructure across multiple locations, including WAN/LAN connectivity, firewalls, switches, wireless access point, VPN, and remote access solutions.
• Support EMR system administration, upgrades, and integrations.
• Provide support to end users on EMR systems.
• Provide remote and on-site support to end users across clinic locations, including onboarding and offboarding of staff and devices.
• Maintain accurate inventory of IT assets and plan hardware and software lifecycle upgrades and replacements.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Support the Project Manager on IT projects such as system migrations and upgrades by completing assigned technical tasks, providing status updates, and documenting outcomes.
• Manage end-to-end vendor relationships, contracts, performance tracking, and risk mitigation to optimize service quality and cost efficiency.

What you'll bring along:

Our preferred candidate is a hands‑on, solution‑oriented problem solver who thrives in a growing, fast‑paced environment. You take pride in reliable delivery, communicate clearly with technical and non‑technical people alike, and are eager to grow your skills.

Experience (one of the following):

• A minimum of 2 years of experience in system administrator, network administrator, or other IT administrator roles, OR
• A minimum of 5 years of experience in a technical support or helpdesk role.

Mandatory Requirements:

• Hands‑on Microsoft 365 administration experience, including Intune, Entra ID, and SharePoint.
• Experience working with an EDR platform.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, firewalls, switches, and wireless.
• Advanced experience with RMM tools.
• Experience working within a ticketing system.
• Excellent communication and customer service skills.
• Strong problem‑solving ability and attention to detail.
• Valid driver’s license and reliable transportation for travel between locations.

Nice to Have:

• Post‑secondary education in Computer Science, Information Technology, or a related field.
• Scripting experience (PowerShell)
• Experience with EMR systems or in a healthcare environment.
• Experience in a growing or multi‑location organization.

Work Model:

This is a hybrid position based in Oakville, Ontario. On‑site presence at clinic locations is required for hardware work, site visits, projects, and use