Senior Business Analyst

2 weeks ago


Vancouver, Canada TEEMA Full time

Senior Business Analyst Paid CA$80.00/hr - CA$95.00/hr (12‑month contract, hybrid, Vancouver only). The Senior Business Analyst will play a key role in defining, documenting, and validating business and functional requirements to support the implementation of ServiceNow. The focus will include core ITSM and ITAM modules such as Incident Management, Request Management, Problem Management, Change Management, Knowledge Management, Configuration Management (CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM) and Service Catalog. Core Responsibilities Work with stakeholders to gather, analyze, and document business and technical requirements through workshops, interviews, and documentation reviews; translate these into clear, testable system specifications; support the validation and testing of ServiceNow implementations; maintain structured and methodical documentation; collaborate with cross‑functional teams and communicate progress. Qualifications 7+ years of business analysis experience in IT environments, including at least 3 years focused on ITSM‑related initiatives. Experience with ServiceNow or ITSM platform implementation projects is highly valued. Strong understanding of ITIL v4 processes including Incident, Request, Problem, Change, and CMDB. ServiceNow implementation experience or micro‑certifications (e.g., ITSM, Flow Designer, Reporting, or Platform Fundamentals). Experience in software or system replacement projects within complex enterprise environments. Familiarity with Waterfall project delivery; experience with Agile methods is an asset. Bachelor’s degree with formal business analyst training or equivalent. Proven ability to gather, analyze, and document requirements through workshops, interviews, and reviews. Demonstrated success translating business requirements into clear, testable specifications. Strong analytical and communication skills, with attention to accuracy and detail. Proficiency with Microsoft Office tools (Visio, Excel, PowerPoint) and collaboration tools (SharePoint, Confluence). Ability to work effectively in a fast‑paced, multi‑stakeholder environment. CBAP or CCBA certification is a plus. Only candidates local to Vancouver will be considered. #J-18808-Ljbffr



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