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Account Specialist

2 months ago

Mississauga, Canada Cella Full time

The Key Account Specialist will play a pivotal role in ensuring the success of new Marketplace Sellers on our client's Canadian platform. This role involves maintaining and nurturing new Seller Accounts (Cyphers & Seeds), collaborating with various stakeholders to achieve financial and operational goals within the designated portfolio. The Specialist will also execute digital marketing strategies to enhance Seller store visibility and drive conversion rates.


This is a 1 year contract, which requires the Key Account Specialist to work onsite at our client's office in Mississauga 3 days per week.


Key Responsibilities:


  • Collaborate closely with the Key Account Management team to achieve targets.
  • Prepare and present weekly reports to both internal teams and external partners.
  • Work cross-functionally with teams across eCommerce, site merchandising, Marketplace operations, business development, and merchandising.
  • Regularly monitor the platform and competitors to assess assortment and content.
  • Develop and implement tactical action plans to improve content, product listings, and more.
  • Manage and resolve Partner support escalations, ensuring trust and success for Sellers.
  • Collaborate with Platform Site Merchandisers to create campaigns that enhance the Seller experience.
  • Serve as an escalation point for customer inquiries and work closely with Sellers to ensure a positive customer experience on our client's website.


Qualifications:


  • 1-2 years of experience in retail or a related field.
  • College Certificate or Diploma required.
  • Previous management experience is an asset.
  • Strong interpersonal skills with the ability to build and maintain relationships.
  • Excellent time management and project management skills, with the ability to prioritize tasks and meet critical deadlines.
  • General business knowledge, strong analytical, and quantitative skills are assets.
  • Proficiency in Excel and PowerPoint is preferred.
  • Experience working with Salesforce is an advantage.
  • Background in Retail Merchandising, Product Marketing, or e-Commerce is beneficial.
  • Resilience and adaptability in the face of challenges.