Desktop Engineer
Overview
Desktop Engineer role focusing on incident handling, project management, reporting, and end-user support within Desktop and Remote Access environments.
Responsibilities
- Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
- Manage and complete assigned projects
- Provide status reports on managed system
- Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
- Must be willing to handle varying shifts – primarily night shift.
- Provide support of Citrix remote access environment including off-hours maintenance
- Manage Active Directory settings as they apply to the systems managed by the department
- Support distribution of software using Altiris
- Support patching of workstations, desktops and virtual workstations.
- Support file and print services for end users
- Support building cameras and management systems in several US sites
- Support Appsense environment for workstations and Citrix
- Support Antivirus and DLP systems
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Montreal, Quebec, Canada | CA$70,000 - CA$80,000 per year
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