Manager, Learning Experience

Marketing StatementJoin a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully‑automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers
ResponsibilitiesPRIMARY PURPOSEManages and oversees the design and development of a competency‑based training and assessment model, including skill standards, training catalogs, assessment measures and tools, and certification, further enhancing the learning experience at BCRTC. Collaborates with business stakeholders to identify core technical and non‑technical competencies, including skills, qualifications, and safety knowledge, to meet regulatory requirements for the rail industry and support BCRTC’s operational and maintenance standards. Represents the company in reinforcing a culture of quality across the organization, ensuring customer expectations are met through the consistent application of standards, processes, and procedures. Under this role’s supervision, the team produces engaging and impactful learning modules and courses that enhance employee knowledge and capabilities, contributing to organizational success. Supervises the team, manages internal and external vendors, and ensures alignment with business objectives, regulatory requirements, and industry best practices. Shapes and executes the overall organizational learning strategy.
Key Accountabilities
Supports the Senior Manager by leading the Learning Experience team in the design, development, and implementation of learning solutions that meet learner needs, organizational objectives, and regulatory requirements.
Leads the design, development, delivery, and evaluation of learning solutions using instructional design best practices, ensuring quality, alignment with business needs, and effective post‑implementation evaluation.
Leads an integrated learning and competency approach that embeds performance expectations within learning pathways and aligns training, assessment, and evaluation with corporate strategies, operational priorities, and regulatory requirements.
Partners with business leaders, safety teams, and departments to identify skill gaps and ensure learning solutions and assessments reflect real operational and safety requirements.
Develops and maintains scalable measurement, tracking, and evaluation practices to assess the effectiveness of learning and integrated competency outcomes. Analyzes data to identify trends, gaps, and opportunities for improvement, and prepares reports and recommendations for leadership.
Leads the development of training policies, processes, standards, templates, tools, and metrics to ensure consistency and quality across training programs, while staying current with learning trends, technologies, and industry standards.
Collaborates with the Senior Manager, Training & Development, and other internal and external stakeholders on the development and implementation of the departmental budget.
Champions a learner‑centered organizational learning culture that promotes engagement, relevance, and continuous improvement.
Manages the selection, development, coaching, and performance of reporting staff and leaders.
QualificationsEDUCATION AND

EXPERIENCE:

The requirements for this job are typically acquired through an undergraduate degree in Instructional Design, Education, or an equivalent program that focuses on adult learning and learner experience design. Certified Training and Development Professional is preferred. This job requires seven (7) years of progressive experience in designing and delivering learning solutions in a corporate environment. With at least 3 years in leadership or management role overseeing the design and delivery of multi‑modal learning programs across various industries.
Other Requirements
Advanced knowledge of concepts, princ