service desk

2 days ago

Brampton, Canada Yochana Full time

Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles) Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management - Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Requirements/Qualifications: Prefer 3-5 years IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) HCL Confidential Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and or A+ Certifications Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift up to 50 pounds Own car for transportation (mileage will be reimbursed by policy) Valid driver's licens

  • Service Desk Specialist

    4 days ago

    Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our _Special Mission_. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Service Desk Analyst

    4 days ago

    Brampton, Canada Konica Minolta Full time

    Join IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...

  • Service Desk Analyst

    1 week ago

    Brampton, Canada IT Weapons Full time

    As the national IT Services Division of Konica Minolta Canada, IT Weapons has been delivering IT Services, hybrid cloud solutions, Information Security, connectivity, infrastructure management, and technical support for over 20 years. To simplify the management of complicated IT landscapes, our team helps streamline technology so companies can focus on their...

  • service desk

    7 days ago

    Brampton, Canada Yochana Full time

    Desktop Support TechnicianThis role will be to provide overall hardware/software support to employees and incoming new hires.The position will assist in providing weekly reports, inventory management, and other administrativetasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety ofusers through...

  • service desk

    6 days ago

    brampton, Canada Yochana Full time

    Desktop Support TechnicianThis role will be to provide overall hardware/software support to employees and incoming new hires.The position will assist in providing weekly reports, inventory management, and other administrativetasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety ofusers through...

  • Remote-part Time- Bilingual

    2 weeks ago

    Brampton, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): **Remote-Part time-Bilingual (French &English) IT Service Desk Agent - Level 1 - Canada** **Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.** **Shift**:Monday, Thursday & Friday from 12:30 to...

  • Information Technology Service Desk Agent

    2 weeks ago

    Brampton, Canada MDA Full time

    For those who dream of advancing our space in the Universe and on Earth, we’ll take you there. Serving the world from our Canadian home and our global offices, MDA is an international space mission partner and robotics & space operations, satellite systems and GeoIntelligence pioneer with a 50-year story of firsts on and above the Earth. Today, we're...

  • Front Desk Receptionist

    1 week ago

    Brampton, Canada Foot Health Clinic Full time

    **Overview** **Duties** - Greet and welcome patients and visitors in a warm and friendly manner. - Schedule appointments and maintain the appointment calendar efficiently. - Perform data entry tasks accurately, ensuring patient records are up to date. - Handle clerical duties such as filing, scanning documents, and maintaining organized records. - Maintain...

  • Service Desk Analyst Co-op

    6 days ago

    Brampton, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Front Desk

    15 hours ago

    Brampton, Canada Bhullar Welding & Fabrication Full time

    **Job Overview** **Responsibilities** - Greet guests warmly upon arrival and assist with the check-in process. - Meet with customers to introduce and promote our services and products. - Handle guest inquiries and provide information about truck trailer parts and services. - Process payments accurately through cashiering duties. - Maintain an organized...